Customer Experience Jobs

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Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Linux Kernel Developer

Company: IBM

Location: Waterford, IE

Posted Dec 05, 2025

The company is expanding its Linux Kernel Engineering team and seeking mid-senior level developers with 3+ years of professional experience working with the Linux kernel and low-level system software. The role involves designing, optimizing, and contributing to technologies that drive next-generation enterprise systems, collaborating with and mentoring early-career developers, and actively contributing to open-source communities.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Associate in Procure to Pay. It highlights the collaborative and innovative work environment, the use of agile methodologies and AI, and the support provided by mentors and coaches. The role involves transaction processing, vendor account management, and adherence to SLAs.

API Security Analyst

Company: IBM

Location: Taguig City, PH

Posted Dec 05, 2025

The job posting is for a Junior API Security Consultant role that requires foundational experience in API development or security, strong interest in securing modern applications, and 3+ years of cybersecurity or SOC experience. The role involves implementing security measures, conducting tests, monitoring API traffic, performing security audits, collaborating with the team, and supporting onsite managed services. Preferred qualifications include API Security Fundamentals certification, CompTIA Security+ or equivalent, and familiarity with MITRE ATT&CK for APIs or OWASP API Security.

HR Summer Internship 2026

Company: IBM

Location: Armonk, US

Posted Dec 05, 2025

The text is a job posting for an HR internship at IBM's headquarters in Armonk, NY. The internship focuses on various HR functional areas and provides opportunities to work with talented HR professionals, learn new skills, and make an impact. The required education is a high school diploma or GED, with a preferred bachelor's degree. The role requires excellent communication skills, time management, and proficiency in Microsoft Office. Preferred experience includes HR experience.

Security Specialist : 기술적 취약점 진단/분석

Company: IBM

Location: Seoul, KR

Posted Dec 05, 2025

The job description outlines the role and responsibilities of an Associate Security Specialist in a Security Operations Center. The position requires a bachelor's degree, 1 year of experience in vulnerability diagnostics, and proficiency in Korean and English. Preferred experience includes conducting penetration tests, developing exploit code, and assessing cloud infrastructure security.

Ingénieur(e) de Données Senior (Data Engineer)

Company: IBM

Location: BROMONT, CA

Posted Dec 05, 2025

Lusine dIBM à Bromont est une entreprise de fabrication de haute technologie qui produit des processeurs pour les serveurs IBM et des modules pour les télécommunications. Ils recherchent des candidats qui aiment relever des défis et favoriser leur épanouissement. L'entreprise offre un environnement de travail sécuritaire, une rémunération compétitive, des avantages sociaux complets, un horaire flexible et des activités sociales organisées.

System Administrator (Citrix)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 05, 2025

This role offers opportunities for career growth and technical expertise in IBM Consulting, focusing on client collaboration and innovation in cloud and AI solutions. The position emphasizes long-term relationships, technical skills development, and impactful problem-solving in a global environment.

Package Consultant-SAP HANA SCM SD

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP, and opportunities to drive innovation through hybrid cloud and AI solutions. It outlines role responsibilities, required education, and technical skills needed for the position.

CYBERSECURITY ENGINEER

Company: IBM

Location: Praha, CZ

Posted Dec 05, 2025

The text describes an opportunity to work on quantum-resistant security solutions at IBM. It outlines the role and responsibilities, which include researching quantum computing threats, learning post-quantum cryptography, and supporting the development of quantum security pilots. The position offers mentoring, hands-on experience with cutting-edge technologies, and a path to start a career in cybersecurity consulting.

BPOプロジェクトチームリーダー

Company: IBM

Location: Kitakyushu, JP

Posted Dec 05, 2025

IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The position is for a BPO project team leader at IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and relevant experience.

Consultant - SAP S/4HANA MM (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a role at IBM Consulting where the individual will work closely with clients worldwide to improve their hybrid cloud and AI journey. The role involves advising clients on strategy, business processes, requirements analysis, solution design, and IT implementation with a focus on SAP S4HANA Logistics. The position requires a bachelor's degree, at least 3 years of experience in process consulting in SAP, and knowledge of SAP S4HANA modules. Preferred experience includes strong communication skills, negotiation abilities, and mental flexibility.

Endpoint Security Engineer

Company: IBM

Location: Taguig City, PH

Posted Dec 05, 2025

The job description outlines the role of a SWG and CASB Security Specialist responsible for designing, implementing, and managing secure web gateway and cloud access security solutions. The role requires expertise in web traffic security, cloud application usage, data protection, and integration with broader enterprise security controls. The specialist will work closely with SOC, infrastructure, and application teams to ensure secure and compliant operations across on-premise and cloud environments.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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