Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

RFA writer for IBM Storage products

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 05, 2025

The RFA writer role at IBM Storage is a key position that drives innovation and transformation across hardware and software portfolios. The role involves creating announcement documents, planning and tracking RFAs and EPICs, coordinating with various teams, and ensuring the quality of product announcements. The ideal candidate should have strong technical aptitude, project management skills, and the ability to work under pressure in a multicultural team environment.

Infrastructure Specialist - System Administration

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM CIC offers a career with opportunities to work with visionaries across industries, improve hybrid cloud and AI, and make meaningful change for clients. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role involves developing infrastructure strategies for cloud-based solutions, administering environments, and mentoring junior specialists.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: Mysore, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The role involves working on hybrid cloud and AI projects, collaborating with stakeholders, and continuously learning new technologies. Required skills include problem-solving, communication, and expertise in programming languages like Java, .NET, Node.js, Python, Ruby, and Angular.js.

Software Development Engineer in Test (SDET) - Defence

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using latest technology platforms. The company values curiosity, continuous learning, diversity, and inclusion. It provides training, promotion opportunities, feedback, and benefits like flexible working, sabbaticals, and pension plans. The role of Software Development Engineer in Test involves designing, developing, and implementing automation solutions using tools like Red Hat Ansible, HashiCorp Terraform, and IBM RNA.

Managing Consultant SAP S4/HANA EWM

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

This job description highlights a senior SAP consultant role at IBM Consulting, focusing on leading SAP solutions, team management, and career growth opportunities with global clients. The position emphasizes collaboration, innovation, and impactful work across industries.

Entry Level Product Manager - Global Asset Recovery Services

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 05, 2025

The text is a job description for a Product Manager role at IBM. It highlights the responsibilities, required skills, and preferred qualifications for the position. The role involves collaborating with cross-functional teams, supporting product teams, and driving efficiency in product management processes. The position offers an opportunity to work on innovative projects and contribute to the success of IBM's products.

IMS Technical Support Professional (IBM Z)

Company: IBM

Location: CHIBA, JP

Posted Dec 05, 2025

The text is a job description for a technical support professional for IBM Z mainframe servers running the IMS software. It highlights the role's responsibilities, required skills, and the company's commitment to employee development and modernization using AI. The position offers a supportive and flexible work environment.

Software Engineer - Database Drivers and Data Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text is a job description for a software engineer role at IBM, focusing on developing tools and products for the AstraDB, Apache Cassandra, and DataStax Enterprise ecosystem. The role involves design, development, integration, and customer support, with a focus on open-source projects and cloud-native technologies.

(2026 Campus Hire) Associate Business Consultant | Apply by Jan. 2, 2026

Company: IBM

Location: Taipei, TW

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role of an Associate Business Consultant. The position involves working with clients globally, collaborating with visionaries, and contributing to business analysis, project delivery, and digital transformation. The role requires strong analytical skills, communication abilities, and experience with project management tools.

Package Consultant-SAP HANA SCM EWM

Company: IBM

Location: Kolkata, IN

Posted Dec 05, 2025

This role offers collaboration with global clients, SAP expertise, and opportunities for professional growth in innovative projects. It emphasizes strategic solutions, technical expertise, and career development through diverse industry experiences.

Package Consultant-Workday Finance

Company: IBM

Location: Kolkata, IN

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The consultant will serve as a client-facing practitioner, selling and implementing expert services using IBM's offerings and technologies. The role requires functional expertise in Oracle Cloud Payroll and experience with HCM Cloud projects.

Security Consultant - Guardicore

Company: IBM

Location: Mumbai, IN

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and a constant quest for knowledge. It emphasizes the role's responsibilities, required education, and technical expertise, particularly in microsegmentation, zero trust, and network security.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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