Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

DevOps Developer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 05, 2025

This job posting seeks a Cloud DevOps Engineer with 25 years of experience to join an infrastructure team. The role involves developing new features, conducting code reviews, collaborating with cross-functional teams, and maintaining technical documentation. Required skills include cloud technologies (IBM/AWS/Azure/GCP), programming languages (JavaScript/Python/Go), Linux administration, CICD tools, Kubernetes, and DevSecOps principles. Preferred experience includes microservices, high-availability environments, and AI-assisted development.

Selection Specalist

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM is seeking a dynamic Selection Specialist to manage end-to-end recruitment processes, collaborate with hiring managers, and identify top talent. The role requires 5+ years of experience in talent acquisition, strong sourcing skills, and excellent communication abilities.

SAP PP Team Leader

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and leverage IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and innovation in solving complex business problems. The role of an SAP PP Consultant is outlined, focusing on designing and developing client solutions, supporting SAP PP enhancements, and advocating for continuous improvement.

Technology Portfolio Specialist

Company: IBM

Location: MADRID, ES

Posted Dec 05, 2025

The text describes a career opportunity at IBM Software, focusing on a role that contributes to HashiCorp's offerings now part of IBM. The role involves managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions. It requires technical knowledge of HashiCorp's suite, cloud infrastructure security, DevOps processes, and familiarity with various tools and systems.

Application Developer-Hybrid Cloud Manage

Company: IBM

Location: Mumbai, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on an Application Developer role. The position involves translating system requirements into design and development of customized systems in an agile environment. The role requires experience with Java, Gitlab, JDBC, and other technologies, as well as good communication skills.

Technical Consultant-Identity & Access Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The successful candidate will be a CyberArk Certified Delivery Engineer or equivalent, with experience in implementing and managing Privileged Access Management solutions using CyberArk technology. The role requires designing, deploying, and enhancing PAM solutions, as well as providing security architecture and infrastructure setups. The candidate should have 8+ years of industry experience in Identity Management and Governance products, with a minimum of 5+ years of experience in implementing and managing Saviynt IGA solutions.

Associate Incident Response Consultant 2026

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text is an introduction to the IBM Consulting Associate Program, specifically for the XForce Incident Response team. It highlights the opportunities for professional development, ongoing learning, and the chance to work with a diverse range of clients worldwide. The role involves incident response, threat hunting, forensic investigations, and cyber crisis management.

Senior Oracle Cloud Project Manager (Public Sector)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career opportunity at IBM Software, focusing on managing complex Oracle Cloud and SaaS project engagements. It highlights the company's commitment to innovation, global opportunities, and the required skills and experience for the role.

Power Systems Development - Firmware, Hypervisor, Operating Systems, AI Enablement

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM Infrastructure is a catalyst that enables the world to work better by providing hybrid cloud infrastructure to meet clients' demands for heterogeneous environments, data explosion, digital automation, and cybersecurity threats. The company values creativity, innovation, and collaboration across teams to serve clients' needs. IBM offers roles for software engineers, computer scientists, and computer engineers to develop firmware, hypervisors, operating systems, systems management, and AI hardware enablement for the IBM Power brand of enterprise computer systems. The company seeks candidates with relevant education, technical expertise, and a passion for technology and engineering.

Senior Managing Consultant SAP FI

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

This job posting is for a Finance Transformation Senior Managing Consultant role at IBM Consulting, focusing on SAP implementation services. The role involves leading project teams, providing thought leadership, and growing revenue. The ideal candidate should have deep expertise in SAP FICO, SAP S4 HANA Finance, and Central Finance, along with experience in leading projects and managing stakeholders.

UX Designer stagiaire Business & Stratégie – IBM France H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 05, 2025

The text is a job posting for a position at IBM Studios Paris, which is the accelerator for innovative projects of IBM France Consulting. The role involves creating clear and impactful experiences, collaborating with business and innovation consultants, and participating in various activities such as service design, user research, and business model transformation. The position requires a Master's degree, proficiency in Microsoft and Adobe software, and experience in service design and experience design.

Lead Enterprise Systems Analyst

Company: IBM

Location: No City, US

Posted Dec 05, 2025

The job posting describes a highly skilled Enterprise Applications TechnoFunctional Lead role at IBM Consulting. The position involves overseeing and supporting core business platforms like Oracle, Workday, and Dynatrace. Key responsibilities include platform technical expertise, techno-functional delivery, monitoring data and quality, and leadership and collaboration. The role requires a bachelor's degree, 10+ years of experience in enterprise application development and technical leadership, deep expertise in Oracle Applications, Workday, and related modules, and strong analytical and communication skills.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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