Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Project Manager-Salesforce

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text is a job description for a Japanese-speaking role at IBM Japan. The role involves project management for Salesforce implementation, including planning, development, operation, and maintenance. It requires 3+ years of Salesforce experience and various technical skills. The company culture is supportive of skills and experience.

Developer Advocacy & AI Engineer Intern: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Research seeks a Developer Advocacy & AI Engineer Intern to bridge AI technology and the developer community, creating content and gathering insights for product strategy. The role emphasizes innovation, problem-solving, and contributing to open-source projects while shaping the future of tech.

Consulting Public Sector Digital & Technology Solutions Degree Apprenticeship

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a Digital and Technology Solutions Degree Apprenticeship for individuals interested in working on public sector client projects. The role involves client engagement, solution development, data analysis, communication, team collaboration, and learning and development. Apprentices will develop technical and business skills in areas such as cloud platforms, data analytics, AI, and agile work practices.

Package Consultant-SAP UX

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as a senior SAP Consultant. The role involves working closely with clients to deliver high-quality SAP solutions, leveraging the latest technologies and methodologies. The position requires a strong technical background in SAP, mobile app development, and enterprise mobility architecture.

Senior Digital Asset Sales

Company: IBM

Location: New York, US

Posted Dec 04, 2025

IBM is seeking a Senior Sales Leader to lead enterprise sales for IBM Digital Asset Haven, a full-stack digital asset platform. The role focuses on tier-one banks, governments, and regulated financial institutions, driving strategic digital asset deals. Key responsibilities include owning the sales cycle, developing go-to-market strategies, engaging with senior decision-makers, positioning IBM Digital Asset Haven for end-to-end digital asset management, building collaborations with core banking vendors and payment providers, structuring and negotiating complex digital asset deals, providing feedback to product engineering and marketing teams, and achieving sales and pipeline development targets.

Recruitment Coordinator (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The role of Recruitment Coordinator at IBM involves administrative tasks such as scheduling interviews, coordinating travel, generating offer letters, and managing background investigations. The position requires a bachelor's degree, 1+ years of recruitment experience, and knowledge of the candidate selection process. The role is crucial in guiding candidates and hiring managers through the full recruiting lifecycle.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The role requires developing partnerships with stakeholders, creating technical solutions, and managing test scripts for Oracle R12 financial applications. Strong communication skills and experience in Oracle Cloud Applications are essential.

Python Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is seeking a skilled Python Developer to join a team and contribute to building robust, scalable, and efficient applications. The ideal candidate will have strong experience in backend development, API design, and integration, with a focus on delivering high-quality solutions that meet business requirements. The role involves working in an IBM Consulting Client Innovation Center, specializing in developing applications on Big Data technologies, and requires expertise in Python, RESTful APIs, database systems, CICD pipelines, and software development best practices.

(Kaohsiung) Application Developer-Mobile

Company: IBM

Location: Kaohsiung, TW

Posted Dec 04, 2025

IBM Consulting offers a career focused on hybrid cloud and AI innovation, emphasizing collaboration, continuous improvement, and technical expertise in areas like Java and mobile solutions.

Package Consultant-SAP HANA Sales

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as a senior SAP Consultant. The role involves working closely with clients to deliver high-quality SAP solutions, leveraging deep understanding of SAP Accelerate delivery methodology. The position requires 12+ years of SAP functional experience, specializing in SAP SD HANA modules, and offers opportunities for skill acquisition, interdisciplinary work, and industry understanding.

Package Consultant-SuccessFactors Payroll

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role involving SuccessFactors Employee Central (SF EC) implementation and management. The role requires extensive experience with SF EC, including configuration, customization, and leading business process design. The position offers the chance to work with global clients, drive innovation, and provide technical expertise.

Werkstudent IT Support (m/w/d)

Company: IBM

Location: Magdeburg, DE

Posted Dec 04, 2025

The text is a job posting for a student intern in IT support at IBM's Client Innovation Center in Magdeburg. The role involves supporting asset management, setting up new devices, handling technical onboarding, and troubleshooting hardware, software, and network issues. The position requires enrollment in a relevant field of study, practical IT support experience, and knowledge of Windows and Office environments.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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