Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Data Engineer with Python

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a role at IBM Consulting focusing on designing, building, and maintaining scalable cloud data and automation solutions using AWS and modern development frameworks. The role involves developing ETL pipelines, automating workflows, and collaborating with various teams to deliver robust infrastructure.

Application Developer - IBM Cloud FullStack

Company: IBM

Location: Napoli, IT

Posted Dec 04, 2025

The IBM Client Innovation Center is a dynamic and enthusiastic workplace that promotes a tailored culture leveraging new technologies such as Quantum Computing, Cloud, Artificial Intelligence, Internet of Things, S4 Hana, and modern software development techniques. The center offers a unique experience for talented graduates and professionals to build their skills fast and be involved in challenging leading-edge projects. As a software developer, you will participate in multiple aspects of the software lifecycle, create software to support customers in implementing cloud migration and AI integration paths, and collaborate with other developers.

Entry Level AI Software Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job posting for an AI Software Engineer role at IBM's AI Center of Excellence. The role involves designing, developing, and implementing advanced AI solutions using IBM's Watsonx platform and pretrained models. The position requires experience in full stack development with a focus on AI, knowledge of backend technologies, web technologies, AIML frameworks, and cloud infrastructure. Collaboration skills and effective communication are also important.

Principal Software Developer - C & Windows Platform

Company: IBM

Location: BARCELONA, ES

Posted Dec 04, 2025

This job description seeks a Principal Software Developer with expertise in C and Windows platforms to lead technical direction and ensure product stability. Responsibilities include architecture, roadmap management, and mentoring. The role emphasizes collaboration, innovation, and leadership in creating cloud-native solutions.

Project Manager ADM

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and drive innovation. Responsibilities include managing projects, collaborating with stakeholders, and leveraging technology platforms. Required skills include SAP project management and ServiceNow experience.

SAP Data Lead

Company: IBM

Location: Chicago, US

Posted Dec 04, 2025

The text describes the role and responsibilities of an SAP Data Migration Lead in IBM Consulting. It highlights the importance of data migration in SAP projects and outlines the key tasks involved, such as project planning, data assessment, stakeholder collaboration, technical execution, testing, documentation, training, compliance, continuous improvement, and leadership. The role requires a bachelor's degree, preferably a master's degree, and hands-on experience in identifying and solving complex business problems, collaborating with data owners and analysts, working with data architects, leading technical aspects of SAP BI solutions, and experience in master data management with SAP MDG.

Senior Strategy Consultant

Company: IBM

Location: WASHINGTON, US

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The Senior Value Orchestrator role focuses on managing the value lifecycle, developing metrics, and ensuring program outcomes. The position requires 10+ years of experience in program performance measurement and strong analytical and communication skills.

Staff Solutions Engineer (HashiCorp)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Staff Solutions Engineer for HashiCorp's offerings. The position involves providing technical leadership, strategic guidance, and deep expertise to help customers achieve their goals with HashiCorp solutions, particularly in multicloud and hybrid environments. The role requires extensive experience in technical presales, architecture, and consulting, with a focus on strategic influence, technical expertise, execution excellence, and communication skills.

Solutions Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role involves presales support for IBM's cloud and AI solutions, emphasizing collaboration with clients and teams to drive innovation and career growth.

DevOps Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Infrastructure is a catalyst that makes the world work better by providing hybrid cloud infrastructure to meet clients' demands. The company values creativity, innovation, and collaboration across teams. The IBM Cloud Platform Services team is seeking an experienced DevOps Engineer to join their agile and modern team, responsible for researching, designing, and implementing highly secure and reliable cloud infrastructure using various technologies.

[日本IBM_Security] IT スペシャリスト

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

This text describes a career in IBM Consulting emphasizing global collaboration, innovation in hybrid cloud and AI, and opportunities for professional growth. It outlines responsibilities in security operations and highlights the importance of communication skills and adaptability in a dynamic work environment.

Power Systems Development - Operating Systems, AI Enablement

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Infrastructure is a catalyst that enables the world to work better by providing hybrid cloud infrastructure to meet the demands of heterogeneous environments, data explosion, digital automation, and cybersecurity threats. The company offers opportunities for software engineers, computer scientists, and computer engineers to develop applications, operating systems, performance management, and AI enablement for IBM Power systems. IBM values creativity, innovation, collaboration, and a growth-minded culture.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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