Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Cyber Security Consultant - Infrastructure Security

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers diverse career opportunities with extensive training, growth, and a supportive work environment, emphasizing innovation and client impact.

Senior Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Software is seeking a skilled Software Developer to join their team. The role involves developing and maintaining high-quality software products, working with various technologies and programming languages. The position requires expertise in database server internals, query optimization, and distributed systems. The company offers opportunities for growth and innovation in a renowned legacy organization.

MuleSoft Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career in Salesforce development with opportunities for growth, training, and a supportive culture. The role involves leading projects and integrating technologies, with benefits including flexible work and professional development.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on cloud application development and deployment. It highlights the role of a developer in leading projects, working with senior resources, and designing, building, and maintaining cloud environments. The position requires expertise in Java Springboot, Microservices, Kubernetes, Docker, and relational databases, with production support experience being a plus.

System Support Tech Apprentice

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

IBM offers an apprenticeship program for Systems Support Apprentices to work with experienced engineers and mentors, applying hardware knowledge and learning new technologies. The program provides a nationally-recognized credential and opportunities for full-time roles after graduation.

Senior Data Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the collaborative and innovative work environment, opportunities for growth, and the role of a Data Engineer. It emphasizes the importance of technical skills, experience with Databricks and Python, and the ability to work in agile environments.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on SAP solution leadership, comprehensive solution delivery, and collaborative global customer success. It highlights the required education, technical expertise, and responsibilities of the role.

Application Developer-Microsoft Modern Workplace

Company: IBM

Location: Lucknow, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on designing and developing enterprise collaboration and productivity solutions using Microsoft 365 and Power Platform technologies. The role involves working with clients globally, providing technical expertise, and collaborating with stakeholders to deliver effective solutions.

Technical Architect (Public Cloud)

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 04, 2025

The text describes a Senior Technical Architect role at IBM Consulting, focusing on designing and implementing complex SAP-based public cloud solutions. The role requires deep technical expertise in SAP landscapes, cloud technologies, and strong leadership skills to guide teams in delivering high-quality, scalable architectures.

Associate Quality Engineer - Entry Level (Monroe, LA)

Company: IBM

Location: MONROE, US

Posted Dec 04, 2025

The IBM Consulting Associate Program offers a diverse range of clients, professional development opportunities, and a culture of continuous learning and growth. Associates will work in Client Innovation Centers and Delivery Centers, collaborating with visionaries across industries to drive innovation and solve complex business problems using technologies like Java, Jira, and automated testing tools.

Payroll Specialist - Managed Payroll Services - UK

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role of a Payroll Specialist at IBM Consulting involves providing exceptional customer service, processing HR and payroll data, resolving queries, maintaining confidentiality, and supporting continuous improvement. The position requires a bachelor's degree, experience with Oracle HR and Payroll, UK payroll administration, and excellent communication skills.

Application Architect-Microsoft Business Applications

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's global presence, collaboration with clients, and focus on hybrid cloud and AI solutions. The role involves working in Client Innovation Centers and Delivery Centers, providing technical expertise and driving innovation for clients across various industries.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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