Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves collaborating with visionaries across industries, using best practice technologies and tools to develop customized systems. Required skills include proficiency in Java Spring Framework, Spring Boot, RESTful APIs, OOP design patterns, ORM tools, and microservices.

Engenheiro(a) de Dados – Modelagem de Dados

Company: IBM

Location: NO City, BR

Posted Dec 04, 2025

The text describes a career at IBM Consulting, focusing on long-term relationships and close collaboration with clients worldwide. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys for innovative companies. The position requires curiosity, continuous learning, and the ability to challenge norms, present creative solutions, and drive innovative impact. The company culture emphasizes long-term professional growth, development opportunities, and valuing unique skills and experience.

Package Consultant-Workday Recruiting

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include building, automating, and releasing solutions based on client requirements, ensuring integration solutions meet specifications and are delivered on time. Required education is a Bachelor's degree, with a Master's degree preferred. Required technical expertise includes Workday HCM certification, certification in Recruiting, and experience in leading workshops for WD Recruitment modules. Preferred technical expertise includes proficiency in Core HCM and advanced reporting in Workday, strong analytical skills, and excellent oral, written, and interpersonal skills.

IBM Cloud Backend Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM is seeking a skilled backend developer to join their Infrastructure team. The role involves developing and maintaining high-quality software products using various technologies and programming languages. The company is focused on shifting to a cloud-based model and is looking for experienced cloud software engineers to join their App Dev services development team in India.

ITスペシャリスト

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The job posting is for a Japanese-speaking role in Japan, focusing on system development, testing, and maintenance. It requires basic knowledge of system development, testing, and operations, as well as proficiency in Office products like Excel, PowerPoint, Word, email, Slack, and Teams. The role values diversity, inclusion, and the ability to communicate effectively.

SAP HANA SCM EWM Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Brand Technical Specialist. The role involves developing client strategies, defining IBM Cloud solutions, creating proof of concepts, and building relationships with stakeholders. The ideal candidate should have deep expertise in Extended Warehouse Management (EWM) and experience in system customizing, RFUI configuration, and integration with other SAP modules.

Procurement Services Engagement Associate

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job posting is for a Procurement Services Engagement Associate role at IBM. The role involves creating compelling sales materials, presentations, and videos to showcase IBM's procurement outsourcing services. The ideal candidate should have 10+ years of experience in creating sales materials, strong proficiency in MS PowerPoint and video editing tools, excellent communication and storytelling skills, and knowledge of end-to-end procurement processes.

InfoSphere Optim Technical Support Professional

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

IBM Optim is a data management solution that helps organizations manage data throughout its lifetime. The role involves providing technical support to customers, collaborating with development and support organizations, and contributing to department goals. The position offers opportunities to work with the latest technologies and grow skills in IBM's key data management products.

Application Developer-Experience Front End

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the importance of teamwork, training skills, and communication. It lists required and preferred education, technical expertise, and experience for a Frontend Web Developer role.

Application Developer-Open Source

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on managing and developing C++ applications. It highlights the importance of technical expertise, problem-solving skills, and communication abilities. The role involves working with clients globally and delivering innovative solutions using IBM's technology platforms.

Senior Solutions Engineer (HashiCorp)

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically in the Solutions Engineering team at HashiCorp. The role involves serving as a trusted advisor to customers, helping them achieve their business outcomes by leveraging HashiCorp's platform capabilities. The position requires strong technical expertise, communication skills, and the ability to collaborate with cross-functional teams.

Application Consultant - DevOps

Company: IBM

Location: Giza, EG

Posted Dec 04, 2025

The job description outlines a role in IBM Consulting focused on designing and implementing CI/CD pipelines, building and optimizing cloud infrastructure on GCP and Azure, ensuring security and performance, and collaborating with solution architects and development teams. The position requires expertise in GCP, containerization, CI/CD tools, IaC, monitoring, and logging, along with strong problem-solving and communication skills.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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