Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Software Developer

Company: IBM

Location: TUCSON, US

Posted Dec 04, 2025

IBM is seeking software developers to work on strategic initiatives, using the latest tools and technologies to build industry-leading solutions. The role involves collaborating in teams, investigating solutions independently, and applying best practices in software development and testing.

Data Engineer - Data Platforms

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role involves joining IBM Consulting's Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients. The position focuses on accelerating innovation and adoption of emerging technologies across hybrid cloud and AI ecosystems. Responsibilities include collaborating with teams to understand data requirements, building and maintaining data pipelines, supporting orchestration of data workflows, contributing to deployment and management of data and AI solutions, troubleshooting issues, and working closely with architects and senior engineers to enable MLOps practices.

Control Center Specialist

Company: IBM

Location: Giza, EG

Posted Dec 04, 2025

The role of a Control Center agent involves serving customers, resolving their problems, and ensuring client satisfaction. The position requires strong communication skills, problem-solving abilities, and a focus on providing exceptional customer service.

Full Stack Software Developer

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

IBM is seeking a passionate software developer with experience in JavaScript, React, and Java to join their team in Poland. The role involves designing, coding, testing, and delivering software for one of IBM's successful cloud solutions. The ideal candidate will have 2+ years of experience in Python, Java, and NodeJS, familiarity with AI concepts, microservices, Docker, Kubernetes, and REST APIs, and experience with Agile methodologies and continuous integration/deployment tools.

Software Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Infrastructure division builds servers, storage systems, and cloud software for enterprise customers and data centers. The India Systems Development Lab (ISDL) is part of the global IBM Infrastructure division, focusing on innovations and contributing over 400 patents. As a software engineer at ISDL, you will work on product development, design, development, testing, and support across core systems technologies.

Senior Java Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, working on hybrid cloud and AI projects, and utilizing advanced technologies. It highlights opportunities for innovation, problem-solving, and career growth through strategic engagement with stakeholders and technical expertise.

Arabic-speaking AutoGen Engineer (f/m/x)

Company: IBM

Location: Bussigny, CH

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As an Autogen Engineer, responsibilities include designing generative AI systems, developing AI models, integrating solutions with cloud platforms, collaborating with cross-functional teams, driving assetization and modularization of AI solutions, supporting deployment and maintenance, producing technical documentation, leading client presentations, facilitating communication with Arabic-speaking clients, and staying informed on emerging AI technologies.

[2026 Internship] Security Consultant - 기술적 취약점 및 리스크 진단/분석

Company: IBM

Location: Seoul, KR

Posted Dec 04, 2025

The text describes an internship program at IBM Consulting, where interns will work with the latest technologies, collaborate with team members, and gain hands-on experience in security consulting. The program offers opportunities for skill development, career growth, and learning about clients' industries and business challenges.

Application Architect-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an Adobe Solution Architect. The role involves working with clients to improve their hybrid cloud and AI journey, leveraging Adobe Experience Manager and Adobe Marketing Cloud capabilities. The position requires strong technical expertise, collaboration skills, and the ability to lead development and delivery teams.

Cobol Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and drive innovation in hybrid cloud and AI. It emphasizes the importance of curiosity, continuous learning, and long-term career growth in the role of a Software Developer.

Analyste Développeur Migration Cloud C# .Net - IBM Client Innovation Center - H/F

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers collaborative roles with global clients, focusing on cloud innovation and tech expertise. Career growth and professional development are emphasized through training and strategic partnerships.

SAP Fieldglass Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for an SAP Fieldglass Consultant role. It outlines the responsibilities, required education, technical and professional expertise, certifications, and travel requirements for the position. The role involves solution design and implementation, client advisory and strategy, system configuration and customization, change management and training, and integration and technical leadership.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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