Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Source to Pay Lead

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on leading end-to-end Oracle Source to Pay implementations. It highlights the role's responsibilities, required education, and technical expertise. The position involves collaborating with cross-functional teams, driving process improvements, and mentoring junior consultants.

Senior Software Development Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a role at IBM that emphasizes a fast-paced, collaborative, and innovative work environment. It highlights the importance of technical skills in areas such as microservices, API design, AI, and large language models, as well as the ability to work with customers and senior management to deliver value.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role of a Brand Technical Specialist. The role involves working closely with clients to develop relationships, understand their needs, and deliver value through IBM's industry-leading solutions. The position requires expertise in mainframe infrastructure, zStack solutions, client education, and cloud technology deals.

Functional Consultant Lead

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The job posting describes a highly skilled Enterprise Applications Functional Lead role at IBM Consulting. The position involves overseeing and supporting core business platforms like Oracle and Workday, leading a team, and collaborating with stakeholders to deliver high-quality solutions. The role requires extensive experience in enterprise application development, functional leadership, and expertise in Oracle and Workday applications.

Application Developer-Oracle Cloud Reporting

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with clients globally, deliver technical expertise, and solve complex business problems using IBM's technology platforms. It emphasizes the importance of collaboration, innovation, and delivering solutions that meet client requirements.

Strategic Account Manager I

Company: IBM

Location: Minneapolis, US

Posted Dec 04, 2025

The role of a Strategic Account Manager at HashiCorp involves developing, managing, and closing business within strategic accounts. The position requires driving the sales cycle, selling the complete HashiCorp software suite, and ensuring adoption and consumption of solutions. The role aligns with HashiCorp's ALEER strategy, focusing on landing new logos, expanding use cases, extending into new solutions, and renewing contracts. The position involves engaging with enterprise accounts, leading sales campaigns, articulating the company's vision, building a healthy pipeline, and accurately forecasting business.

Order to Cash Practitioner

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

IBM's job description emphasizes innovation and problem-solving, detailing responsibilities in Order to Cash processes, required expertise, and a positive outlook on career growth and impact.

Research Intern - AI

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM India provides solutions and services across major industries. They offer summer internships to bright students from leading technical universities in India. The internship focuses on research and development in AI, including large language models, foundation models, and enterprise applications.

Adobe Experience Manager Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting seeks experienced Adobe Experience Manager (AEM) Backend Developers to join their dynamic team. The role involves developing and maintaining backend functionality for AEM implementations, collaborating with frontend developers, and participating in Agile projects. Required skills include AEM expertise, backend development skills, web services experience, unit testing familiarity, performance optimization, and collaboration tools proficiency.

Package Consultant-SAP HANA Basis

Company: IBM

Location: Coimbatore, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves working in Client Innovation Centers and Delivery Centers, providing technical and industry expertise to various clients. The position requires experience in SAP upgrades, migrations, and HANA Cloud and Mobile solutions, as well as strong communication and collaboration skills.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers, developing partnerships with HR stakeholders, creating technical solutions, and managing test scripts for Oracle R12 financial applications. The candidate should have experience in automation, Ansible, and Oracle PL/SQL.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

This job description outlines a role in IBM Consulting focused on SAP systems, hybrid cloud, and AI initiatives. It emphasizes collaboration with clients, technical expertise in SAP HANA and S4 HANA, and the impact of implementing solutions for innovative companies.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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