Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Associate X-Force Incident Response Intern 2026

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The company values curiosity, knowledge, and creative problem-solving. They are seeking interns for their XForce Incident Response team, partnering with Fortune 1000 clients to minimize security incident revenue loss. Positions are available in Austin, TX, starting summer 2026.

SAP Data Lead

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The text describes the role and responsibilities of an SAP Data Migration Lead in IBM Consulting. It highlights the importance of data migration in SAP projects and outlines the key tasks involved, such as project planning, data assessment, stakeholder collaboration, technical execution, testing, documentation, training, compliance, continuous improvement, and leadership. The position requires a bachelor's degree, experience in identifying and solving complex business problems, collaborating with data owners and analysts, working with data architects, and leading technical aspects of SAP Business Intelligence solutions. Preferred experience includes working with specific SAP modules and having expertise in SAP Master Data Governance.

Gestor Documental - Portugues

Company: IBM

Location: Bogota, CO

Posted Dec 04, 2025

The text describes a professional role requiring expertise in contract management, document organization, and compliance. It outlines responsibilities such as contract lifecycle management, coordination with legal and finance teams, and digitalization projects. Required skills include legal knowledge, document management tools, and experience in regulated sectors.

Application Developer-Cloud FullStack

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities to develop cloud-based applications using advanced technologies. It outlines role responsibilities, required skills, and preferred experiences in areas like Spring Boot, RESTful APIs, and DevOps methodologies.

Package Consultant-SAP HANA FIN TR

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on SAP FIN TR modules. It highlights the role's responsibilities, required education, and technical expertise. The position involves working with clients globally, delivering technical expertise, and driving innovation.

.Net Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the collaborative and innovative work environment, opportunities for learning and growth, and the role of an Application Developer with expertise in Microsoft technologies.

Vendor Risk Management Specialist

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM's procurement role emphasizes innovation, digital transformation, and collaboration with clients. The position requires managing compliance, communication, and process optimization while leveraging AI and emerging technologies in a dynamic environment.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role involves accounting responsibilities with clients, emphasizing collaboration and career growth opportunities at IBM Consulting.

Data Scientist-Artificial Intelligence

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a Senior Lead ML Data Scientist role at IBM Consulting, focusing on end-to-end ML/AI initiatives using the Databricks ML ecosystem and generative AI. The role involves solutioning, presales engagement, delivery execution, GenAI workloads, MLOps governance, and leadership collaboration.

Backend Support Engineer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

IBM Infrastructure is a catalyst that enables the world to work better by providing hybrid cloud infrastructure to meet clients' demands. The role of a Backend Developer involves leading problem resolution, collaborating with teams, and designing automation tools. Required skills include software development expertise, Linux experience, and problem-solving abilities.

Ecosystem Engineer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is looking for a passionate Ecosystem Engineer Intern to build integrations and sample applications connecting IBM's AI technologies with popular developer tools. The role involves collaborating with teams, engaging with communities, and gaining hands-on experience in ecosystem engineering and developer enablement.

SAP ABAP Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

This role involves working as a senior SAP ABAP Developer in IBM Consulting, collaborating with clients to deliver high-quality solutions and act as a trusted business advisor. The position requires expertise in SAP configuration, process knowledge, and experience with SAP S4HANA. Familiarity with cloud computing platforms, Agile methodologies, and industry knowledge are also preferred.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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