Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Social Media Manager

Company: DataHub

Location: USA

Posted Dec 20, 2025

This job description seeks a strategic Social Media Manager to build DataHubs voice across platforms, drive business impact through content creation and community engagement, and manage analytics while balancing strategic planning with tactical execution. The role emphasizes data-driven decisions, platform optimization, and thought leadership for executives.

GTM Analytics Manager

Company: Lattice

Location: USA

Posted Dec 20, 2025

This job description outlines a GTM Analytics Manager role requiring cross-functional collaboration, data analysis, and strategic insights. Responsibilities include developing metrics, supporting revenue teams, and maintaining GTM tools. Qualifications emphasize quantitative skills, SQL expertise, and SaaS business understanding. The position offers a competitive salary range and comprehensive benefits package.

Content Enrichment Specialist - Italian

Company: 1021 Creative

Location: UK

Posted Dec 20, 2025

This job description outlines a parttime Italian Content Enrichment Specialist role based in the UK, requiring fluency in English and Italian. Responsibilities include video content review, trend analysis, and client collaboration, with benefits like remote work and flexible hours. The position emphasizes adaptability, communication skills, and cultural awareness in a fastpaced environment.

Director of Sales - DoD

Company: Yubico

Location: USA

Posted Dec 20, 2025

Yubico, a global leader in secure authentication solutions, emphasizes innovation, strong company culture, and employee benefits. They seek a Director of Sales for the DoD to expand their secure login technology adoption.

Principal Software Engineer - Azure Solutions

Company: TTEC Digital

Location: USA

Posted Dec 20, 2025

This job posting highlights a Principal Software Engineer role at TTEC Digital, emphasizing client engagement, technical leadership, and competitive compensation. Benefits include healthcare, PTO, and a Great Place To Work certification, with a focus on employee growth and diversity.

Technical Leader of Natural Language Processing

Company: Kitware

Location: USA

Posted Dec 20, 2025

Kitware is a research and development software provider focused on advancing science and making a positive impact through collaborative innovation. They offer opportunities to work on national security projects, collaborate with top institutions, and enjoy competitive benefits. The company emphasizes employee ownership, flexibility, and a supportive work environment.

Product Manager

Company: LI.FI

Location: EMEA

Posted Dec 20, 2025

This job description outlines a Product Manager role focusing on B2B2C product development, requiring 5+ years in crypto/blockchain and collaboration skills. Benefits include flexible work, equity, and global team events.

Senior Full-Stack Engineer (Node.js + React)

Company: Innovecs

Location: Ukraine,Bulgaria,Croatia

Posted Dec 20, 2025

The job posting highlights a Senior FullStack Engineer role at a growing gifting platform, offering competitive compensation, flexible hours, and a positive work culture. It emphasizes the company's innovative digital solutions and employee benefits, creating an appealing opportunity for passionate developers.

Senior Product Manager

Company: MariaDB plc

Location: Remote

Posted Dec 20, 2025

MariaDB is making a significant impact globally, powering essential applications and services. The role seeks a Product Manager to drive innovation in distributed database systems, with opportunities to collaborate with open-source communities and cloud providers. The company emphasizes diversity, inclusion, and technical excellence in its mission.

Sr. Identity Engineer- IIQ/ISC/Zilla

Company: Optiv

Location: USA

Posted Dec 20, 2025

This job description outlines a Sr Identity Engineer role with remote work flexibility, focusing on identity lifecycle management, system integrations, and operational discipline. It highlights required expertise in SailPoint IIQ, Zilla, and CyberArk, along with benefits like professional development and remote work options.

Principal CCaaS Solution Architect - Presales

Company: TTEC Digital

Location: Philippines

Posted Dec 20, 2025

TTEC Digital offers a remote role with competitive salary, benefits, and a great work environment. The position involves technical strategy and client collaboration, emphasizing employee growth and customer experience.

Senior Support Engineer

Company: n8n

Location: Europe

Posted Dec 20, 2025

n8n is a rapidly growing AI platform with a strong community and impressive achievements. They offer competitive roles and a positive work culture, emphasizing innovation and support.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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