Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Practitioner Campaign Associate

Company: American Specialty Health Incorporated

Location: Remote

Posted Dec 20, 2025

This job posting highlights a dynamic role at American Specialty Health, emphasizing opportunities to support practitioner recruitment, expand networks, and contribute to empowering individuals. It outlines remote work considerations, responsibilities, qualifications, and core competencies required for the position, while promoting equal opportunity employment.

Accounts Receivable Intern – Q2C (Quote-to-Cash)

Company: IBM

Location: Armonk, US

Posted Dec 20, 2025

This job posting outlines an Accounts Receivable AR Intern role with responsibilities including managing receivables, collaborating with cross-functional teams, and improving financial performance. It lists required skills like Excel proficiency and accounting principles, along with preferred qualifications such as analytical mindset and presentation skills.

Líder de PLM

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This text describes a career in IBM Consulting, emphasizing long-term client relationships, innovation in hybrid cloud and AI, and opportunities for professional growth. It outlines responsibilities focused on Product Lifecycle Management (PLM) and highlights required skills like agile methodologies and technical expertise in PLM tools. The role involves collaborative work with multidisciplinary teams and offers a hybrid work model with locations in São Paulo.

Service Management Lead

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for growth through strategic partnerships and technology platforms. It outlines responsibilities in service management, process standardization, and integration of tools like ServiceNow, requiring expertise in ITIL/SRE frameworks and a hybrid work model.

SAP FI - FSCM Consultant (Credit Management & Serrala)

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

The text describes a career opportunity at IBM Consulting focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth. It outlines responsibilities as an SAP FI Consultant, including project support, customization, testing, and stakeholder management, while highlighting the company's culture of empathy and long-term development.

Talent Acquisition Coordinator

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job description highlights a role in IBM's Talent Acquisition team focused on managing the offer process, collaborating with stakeholders, and ensuring a positive candidate experience. It emphasizes IBM's culture of innovation, career development, and global collaboration while outlining requirements for attention to detail and communication skills.

Application Developer - AWS Cloud Full Stack

Company: IBM

Location: London, GB

Posted Dec 20, 2025

IBM CIC offers career opportunities in hybrid cloud and AI innovation with benefits like training, career growth, work-life balance support, and a diverse team environment. The role requires AWS cloud development expertise and emphasizes collaboration in an Agile setting.

Head of Studio Standards and Business

Company: Samsung Research America

Location: Irvine

Posted Dec 20, 2025

This job description outlines a technical role at Samsung's Visual Solutions Lab, focusing on standardization efforts, industry collaboration, and technology development in video/audio systems. Responsibilities include leading HDR10+ standardization, coordinating with broadcasters, and promoting Samsung technologies like HDR10+ and MMT in TV broadcasting.

Arquiteto(a) de Infraestrutura em SRE e Observabilidade

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

The text describes a role in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with clients, technical expertise, and strategic growth opportunities. It outlines responsibilities in observability, SRE, DevOps, and ServiceNow integration, requiring skills in monitoring, automation, and system reliability.

Senior Technical Architect

Company: IBM

Location: Dallas, US

Posted Dec 20, 2025

This text promotes a career in IBM Consulting, emphasizing opportunities to work with leading companies on hybrid cloud and AI projects, leveraging advanced technologies, and fostering innovation through collaboration and growth-focused culture.

Data Engineer-Business Intelligence - 5658124

Company: IBM

Location: NO City, BR

Posted Dec 20, 2025

The text describes an AI engineering role at IBM Consulting, emphasizing collaboration, innovation, and career growth. It highlights opportunities to develop AI solutions, work with global teams, and contribute to technological advancements through hybrid cloud and AI initiatives.

Java/Middleware Core Developer (JBoss EAP Security)

Company: IBM

Location: Brno, CZ

Posted Dec 20, 2025

IBM Software focuses on innovative AI-powered solutions, emphasizing collaboration, security, and career growth. The role involves developing secure software components and working with diverse teams to drive digital transformation.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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