Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Storage Partner Technical Specialist

Company: IBM

Location: BRUSSELS, BE

Posted Dec 04, 2025

The IBM Storage portfolio offers advanced hardware and software solutions for critical IT environments, enabling innovation in AI, Cyber Resiliency, and Hybrid Cloud. As a Junior Technical Sales Specialist, you will drive presales activities, work with expert colleagues, and help clients across Belgium and Luxembourg adopt cutting-edge technologies. The role requires strong technical expertise, communication skills, and a passion for technology.

Package Consultant-Workday Finance Planning

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Workday Financial Planning Consultant, you will identify business requirements, align them with clients' financial planning processes, and provide expert guidance on industry standards. The role requires a Bachelor's degree, 4+ years of experience in Workday Adaptive Planning implementation, and certifications in Workday Adaptive Planning Core, Applied, and Integration.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as an Associate Software Developer. The role involves working with clients to co-create solutions using best practice technologies and tools. Required skills include proficiency in Java, Spring Framework, Spring Boot, RESTful APIs, OOP design patterns, ORM tools, and microservices.

Entry Level Cloud Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM seeks Software Developers to contribute to Cloud platform innovations, focusing on infrastructure solutions, automation, and compliance. The role involves collaborating with teams to design scalable systems and advance technology.

C/C++ Advisory Software Developer

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

This job posting highlights an exciting opportunity to join IBM Instana's product team, working with cutting-edge technologies like Watsonx and OpenTelemetry. The role emphasizes technical expertise, collaboration, and innovation in developing core components and contributing to open-source communities. Key requirements include proficiency in C/C++, Rust, and experience with observability tools, while the position values leadership potential and a fast-paced team-oriented environment.

Application Developer-ServiceNow

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and problem-solving using best practice technologies and tools.

Data Scientist-Advanced Analytics

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The role of a Data Scientist with Advanced Analytics skills involves leveraging deep data and analytics expertise to address business challenges. The role requires proficiency in mathematical optimization, discrete-event simulation, rules programming, and predictive analytics. Key technologies include Python, Pandas, NumPy, Matplotlib, Seaborn, and Plotly. The role also involves data processing, programming, and automation using Python.

SAP SuccessFactors Compensation BA/Design Lead

Company: IBM

Location: Bucharest, RO

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role that involves leading remote design workshops, facilitating verification sessions, and performing testing and integration mapping. The role requires strong experience with SuccessFactors Compensation and agile methodologies, as well as the ability to collaborate across multiple teams and drive end-to-end process alignment.

インダストリーコンサルタント(製造領域)

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a role at IBM where employees work with clients worldwide to drive collaboration and innovation using advanced technologies like AI and hybrid cloud. The position involves proposing and executing projects for manufacturing clients, including large-scale application development. Key requirements include consulting experience in manufacturing, knowledge of manufacturing industry, and a willingness to continuously learn.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships, hybrid cloud and AI solutions, and SAP HANA FIN experience. It outlines required education, technical expertise, and preferred experience for the role.

Analyste Développeur Migration Cloud C# .Net - IBM Client Innovation Center - H/F

Company: IBM

Location: Lille, FR

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on long-term relationships and collaboration with global clients. The role involves working in Client Innovation Centers and Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires experience in cloud migration projects, preferably with Red Hat OpenShift, and expertise in technologies like Kubernetes, Docker, APIs, microservices, and CI/CD tools. The role emphasizes collaboration, innovation, and continuous learning.

Digital Seller – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is evolving its technology sales approach to break beyond boundaries with innovative methods. They are seeking recent graduates who can combine technical interests with people skills to prospect and co-create solutions with clients, partners, and colleagues. The role of a Digital Seller involves qualifying leads, converting them into new business opportunities, and collaborating with colleagues across the Sales team. IBM provides comprehensive onboarding, a learning culture, and ongoing development to set up success and advance careers.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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