Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Lead Logic Design - Core Load Store Unit

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job description outlines the role and responsibilities of a Hardware Developer at IBM, focusing on leading the architecture design and development of Processor Core Load Store Execution unit for high-performance IBM Systems. The position requires extensive experience in architecting and designing Load Store Execution unit of CPU, hands-on experience in implementing DCache Address Translation, Memory Consistency handling, Store ordering, and deep expertise in Out of Order Super Scalar MultiThreaded Core Architecture and ISA.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves leading technical design and implementation of SAP solutions, partnering with cross-functional teams, and requiring extensive experience with SAP FICO and related modules.

Salesforce Developer - L1

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The job description outlines a role in a Center of Excellence focused on developing scalable Salesforce applications, particularly for Service Cloud and Field Service Cloud. The position involves collaborating with stakeholders, implementing service processes, ensuring compliance, and integrating with enterprise applications. Required skills include Salesforce development, problem-solving, communication, and a willingness to learn.

System development Engineer - Z System

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The IBM mainframe Z Systems is responsible for most credit card transactions and is used by many top insurers, banks, retailers, and airlines. The zVM team is a worldwide team primarily located in Poughkeepsie, NY, with expansion plans in Bangalore, India. The team uses Agile methodologies throughout the software life cycle. The job posting is looking for qualified software engineer candidates to help take zVM virtualization to the next level on the mainframe.

Senior PLM (Product Lifecycle Manager) for FMCG and CPG clients (f/m/x)

Company: IBM

Location: Bussigny, CH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Senior PLM Product Lifecycle Manager for FMCG and CPG clients. The role involves providing strategic leadership, developing digital PLM initiatives, overseeing PLM integration with cutting-edge technologies, and ensuring project delivery. The position offers individual career growth, training opportunities, and the chance to work on large-scale projects in a knowledge-sharing culture.

Associate Threat Intelligence Consultant 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes the Associate Program at IBM Consulting, focusing on professional development, learning, and growth. It also highlights the role of an Associate Threat Intelligence Consultant, involving threat analysis, malware execution, and sharing threat assessments to protect people, data, and infrastructure.

Red Hat OpenShift L2+

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The job description outlines the key responsibilities and required skills for an OpenShift Engineer. The role involves managing OpenShift clusters, automating tasks, monitoring performance, ensuring security and compliance, collaborating with teams, and creating documentation. Strong technical skills in OpenShift, Kubernetes, Docker, Linux, scripting, and cloud platforms are essential.

Senior MERN Cloud Full Stack

Company: IBM

Location: Giza, EG

Posted Dec 04, 2025

The job description for an Application Developer at IBM highlights the role's responsibilities in full-stack development, cloud integration, API integration, code quality, testing, collaboration, and continuous improvement. The position requires a bachelor's degree and 7-8 years of experience with cloud platforms and specific technical skills in frameworks like Node.js, React, and databases.

Delivery Project Executive

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

The role is a Delivery Project Executive responsible for managing the delivery of contracted services to clients, ensuring client satisfaction, and driving growth through innovation and expansion of existing services. The position requires strong leadership, stakeholder management, and financial acumen.

SAP FICO Lead Consultant

Company: IBM

Location: Singapore, SG

Posted Dec 04, 2025

The text describes a career opportunity as a Package Consultant at IBM, focusing on delivering mission-critical SAP FICO solutions for clients in the public and private sectors. The role involves leading and delivering SAP FICO implementations, managing full lifecycle projects, and integrating with various SAP modules. The position requires a bachelor's degree in accounting, finance, or a related field, along with 6+ years of experience in SAP FICO implementations, including experience with SAP Funds Management and Public Sector Management.

Technical Solution Specialist Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is an internship job description for the IBM Z team, which supports clients and internal teams across the Americas. The role involves working with cutting-edge IBM Z and LinuxONE technology, providing enablement, guidance, and technical demonstrations. Interns will gain exposure to enterprise-class systems, modern automation, and hybrid cloud environments. Key responsibilities include assisting in preparing IBM Z networking and storage environments, participating in team activities, shadowing and assisting in deploying Red Hat OpenShift databases and automation tools, learning to support proof-of-concept activities, performance benchmarks, and technology demonstrations, documenting processes, lessons learned, and observations, and contributing to team Kanban intake by tracking tasks and status updates.

IBM Cloud Data Services Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description outlines a developer role within IBM Cloud Data Services, requiring expertise in Golang, Kubernetes, Docker, Helm, CICD, and GitOps. Responsibilities include designing scalable microservices, ensuring security compliance, and participating in oncall rotations. The role emphasizes collaboration, cloud platform expertise, and adherence to security best practices in a dynamic work environment.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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