Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

ビジネス トランスフォーメーション コンサルタント(会計/経理財務領域)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term relationships with clients, collaboration, and working with visionaries across industries. It highlights the use of advanced technologies like AI and the company's robust technology platforms. The role involves end-to-end support consulting services in the accounting area, including ERP system implementation and BPO services. The position requires project management skills, business process reform experience, and strong communication abilities.

Security Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a rewarding career with long-term client relationships, collaboration with visionaries, and opportunities to work on hybrid cloud and AI projects. Consultants are trusted advisors who solve complex business problems using IBM's technology platforms and strategic partnerships.

ACCOUNT TECHNICAL REPRESENTATIVE-TALENT TRANSFORMATION

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role in SAP HR Management System. It highlights the importance of knowledge in SAP HR, strong communication skills, and the ability to work with diverse priorities. The role involves inputting employee data, running reports, and providing solutions to issues.

Senior Data Engineer DataStage with French

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is seeking an experienced ETL Developer to design and build ETL solutions using IBM Infosphere DataStage. The role involves designing, implementing, and maintaining ETL data flows, collaborating with business analysts, optimizing data flows, ensuring data quality, and developing shell scripts and SQL code. The position requires a bachelor's degree, proficiency in IBM DataStage and SQL, fluency in French and English, and at least 2 years of experience with cloud-based ETL platforms.

Project Manager-Workday

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Project Manager, responsibilities include functional/technical expertise, project planning, setup of HCM modules in Workday, tracking project status, and managing client relationships. The role requires 10+ years of technical/functional experience, strong communication skills, and familiarity with AI-based project management tools.

MQ Cloud Admin

Company: IBM

Location: Bucharest, RO

Posted Dec 04, 2025

The job posting is for a highly skilled Cloud Solutions Engineer to join the team. The role involves designing, implementing, and maintaining multi-instance setups for high availability, troubleshooting production deployments, and setting up active-passive server configurations using Google Cloud. The ideal candidate should have a bachelor's degree in a related field, at least 5 years of experience in cloud computing, and proven expertise in Kubernetes, GKE, Cloud Run, and App Engine.

Package Consultant-SuccessFactors Talent Mgmt

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and opportunities to drive innovation through IBM's technology platforms and partner ecosystem.

Cloud Security Consultant

Company: IBM

Location: Taguig City, PH

Posted Dec 04, 2025

The job posting is for a highly skilled Cloud Security Consultant to lead governance strategy, compliance, and optimization across AWS, Azure, and GCP. The role involves managing security frameworks, optimizing CSPM/CWP/SSPM platforms, threat intelligence, cross-team collaboration, and incident management. The ideal candidate should have 5+ years of experience with Prisma Cloud, SIEM/SOAR tools, and cloud-native environments, along with relevant certifications.

Associate Product Manager Intern

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, highlighting the company's focus on creating leading AI-powered cloud-native solutions, its renowned legacy, and the global opportunities it offers. The role of a Product Manager Intern is detailed, emphasizing ownership of outcomes, collaboration with customers and teams, and the importance of product design, user experience, and innovation.

Full Stack Developer Intern

Company: IBM

Location: Antwerpen, BE

Posted Dec 04, 2025

This text promotes an IBM Consulting internship offering professional growth, collaboration with global clients, technical skill development, and exposure to innovative technologies. It emphasizes career advancement, mentorship opportunities, and a culture of continuous learning.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and expertise in SAP implementations. It highlights roles in technical delivery, project leadership, and system testing, along with educational and experiential requirements for the position.

HR onboarding professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The Onboarding Specialist role is crucial in the HR Operations team, responsible for delivering a seamless and engaging onboarding experience for new hires. The role ensures that employees feel welcomed, informed, and supported throughout their journey with the organization. The ideal candidate should have strong Japanese language proficiency, a background in HR operations, and a passion for creating positive employee experiences.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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