Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Silicon validation lead

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes the role and responsibilities of a Hardware Developer at IBM, focusing on leading the PowerOn Reset validation of Processor and ASIC chips. It requires 8-12 years of experience in silicon bringup and validation, security architecture, and scripting automation tools development.

Data Engineer with Python

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is seeking a passionate Data Engineer with Python to join their team and contribute to building high-quality, scalable, and secure applications. The role involves designing, developing, and maintaining applications using Python, implementing unit and integration testing, containerizing and orchestrating applications using Docker and Kubernetes, and collaborating with cross-functional teams in Agile/Scrum settings. A strong understanding of cloud environments and experience working in Agile/Scrum settings are required.

Package Specialist-SAP HANA Basis

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include implementing and configuring SAP SLT systems, designing data replication processes, performing data mapping and transformation, monitoring data quality and integrity, optimizing system performance, and supporting change management activities.

IBM MQ Cloud Admin

Company: IBM

Location: Mexico City, MX

Posted Dec 04, 2025

The job posting is seeking an experienced IBM MQ Administrator with expertise in middleware messaging infrastructure, high availability configurations, and cloud environments. The role involves administering queue managers, managing queues and channels, implementing high availability and disaster recovery, troubleshooting application connections, and collaborating with teams to design hybrid MQ topologies. The ideal candidate should have 5+ years of hands-on experience with IBM MQ, strong proficiency in RDQM setup and management, JMS/JNDI configuration, and MQ HA mechanisms.

Hardware Verification Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job description for a CPU Processor Verification Engineer at IBM highlights the opportunity to work on cutting-edge systems driving the quantum revolution and AI era. The role involves leading the development of verification environments, testbenches, and testcases for IBM server processors, ASICs, and SoCs. Required expertise includes extensive experience in functional verification, computer architecture, processor core design, cache coherency, memory subsystems, IO subsystems, and various verification methodologies and tools.

Application Developer-DevOps

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on developing and designing mobile solutions using the latest technologies. It emphasizes continuous improvement, testing, and adopting new technologies to maximize creative solutions. The role requires a Bachelor's degree and expertise in automation, Ansible playbook development, and various technical skills.

Business Transformation Consultant-Supply Chain Planning

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients worldwide. Responsibilities include configuring Kinaxis RapidResponse, performing workshops, providing data specification documents, and supporting clients and teams. The position requires a Bachelor's degree, 5+ years of experience in business software consulting, and at least one Kinaxis project implementation as a Lead or Solution Architect.

Application Architect - Java & Web Technologies (Public Sector)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using the latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role is for a Senior Application Architect specializing in Java and web technologies to lead the design and development of enterprise applications.

Software Engineer - Cloud Database

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Software is seeking talented software engineers passionate about distributed systems to join their team. The role involves designing and implementing new database features for Astra, a cloud-native serverless database built on Apache Cassandra. The position requires expertise in scalability, fault tolerance, and cloud-native technologies.

Senior Digital Asset Tech Sales

Company: IBM

Location: New York, US

Posted Dec 04, 2025

The text is a job description for a Senior Tech Sales role at IBM, focusing on leading enterprise presales engagements for IBM Digital Asset Haven, a digital asset platform. The role involves technical leadership, building relationships with clients, designing solutions, and supporting sales targets.

Record to Report Subject Matter Expert

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a Processing Lead role at IBM Consulting. It outlines the responsibilities, required qualifications, and preferred skills for the position. The role involves overseeing the full RTR cycle, ensuring accuracy and compliance, and leading a team to meet business objectives.

Technicien en génie chimique ou en chimie analytique ou en procédé

Company: IBM

Location: BROMONT, CA

Posted Dec 04, 2025

IBM Bromont is a high-tech manufacturing facility that produces and tests microelectronic components for IBM products and custom logic solutions. The company offers a stimulating work environment with opportunities for technical skill development and team collaboration. The role involves working on new assembly solutions, participating in equipment and process implementation, and contributing to the growth of the IBM Bromont facility.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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