Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Hardware Logic Design MA/MSC Student

Company: IBM

Location: Givatayim, IL

Posted Dec 04, 2025

The job posting is for a digital design position at IBM, requiring a Bachelors degree in Electrical Engineering, fluency in Hebrew and English, and experience with VHDL or Verilog. The role involves designing logic functions, simulation testing, static timing analysis, and closure. Preferred experience includes knowledge of computer microarchitectures, Python programming, and verification methodologies.

Lead ServiceNow Developer (Module: ITOM/ITAM)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working with visionaries, and leveraging IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and the ability to drive meaningful change. The role of an Application Developer with expertise in ServiceNow is also mentioned, focusing on development, customization, and implementation of ServiceNow modules.

Application Developer-Oracle eBS

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on developing partnerships, creating technical solutions, and implementing plans to support Oracle ERP Cloud suites. It requires strong communication skills, experience with Agile, Scrum, DevOps, and Oracle technologies, and the ability to work on-site in shifts.

Delivery Project Executive (Talent Acquisition)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role involves managing contracted services, strategic relationships, and fiscal performance for assigned clients. The Delivery Project Executive (DPE) is responsible for delivering contracted TAO services, managing client stakeholder relationships, and ensuring client satisfaction. The role requires skills in HROTAOBPO or deep sector experience, leading matrix teams, senior stakeholder relationship management, and commercial acumen.

Order to Cash Practitioner

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

IBM seeks an Order to Cash Practitioner to handle transactional tasks, collaborate with clients, and drive innovation. The role requires expertise in accounting, ERP systems, and strong communication skills, offering opportunities to solve complex problems and lead in technology.

Java developer - Fontus

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role involves collaborating with global clients on hybrid cloud and AI projects, emphasizing innovation, career growth, and technical expertise in areas like Java and AWS. The position highlights opportunities for impactful problem-solving, stakeholder engagement, and working with cutting-edge technologies.

Enterprise AI Architect

Company: IBM

Location: Philadelphia, US

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves translating business goals into technical architectures, designing data pipelines, and guiding technical teams. Proficiency in Python, SQL, FastAPI, Azure, AWS, and LLM frameworks is required.

Application Developer-Experience Front End

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role involves software development for hybrid cloud and AI, requiring expertise in React, NodeJS, and collaboration with stakeholders. The position emphasizes problem-solving, continuous learning, and working with innovative clients through IBM's technology platforms.

Design Intern - Advanced Integrated Circuits Research

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Research is a team focused on inventing the future of computing technology, with a strong culture around solving problems for clients. The role involves contributing to the development of innovative integrated circuits for emerging applications like AI acceleration and high-speed communications.

Industry Consultant for Financial Services

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working on challenging projects, and leveraging IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth in the role of an Industry Consultant.

Fullstack Developer

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The job posting is seeking passionate candidates with experience in microservices, web applications, and modern cloud technologies to build scalable, high-performance solutions. The role involves collaborating with various teams, designing and implementing features, participating in Agile methodologies, and working independently to deliver high-quality code. Preferred expertise includes performance optimizations, Apache Spark, access management technologies, and public cloud services.

Network Automation Lead (WAN/LAN)

Company: IBM

Location: WASHINGTON, US

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with visionaries, improve hybrid cloud and AI, and leverage strategic partnerships. It emphasizes the importance of curiosity, knowledge, and continuous learning. The role of a Network Automation Lead is also mentioned, focusing on designing, developing, and maintaining network automation solutions.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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