Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

SAP S/4HANA Order to Cash Senior Managing Consultant

Company: IBM

Location: No City, US

Posted Dec 20, 2025

This job description highlights a senior SAP consultant role at IBM Consulting, emphasizing collaboration with global clients, career growth opportunities, and impactful projects. It outlines technical requirements, project management skills, and integration expertise needed for the position.

Procurement Operations SME

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job description highlights IBM's Finance & Operations role as a critical driver of transformation and efficiency, emphasizing collaboration, innovation, and career growth opportunities within a dynamic global environment.

Consultant Manager Experimenté en Stratégie d'Entreprise

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 20, 2025

IBM Consulting offers comprehensive project services spanning strategy, design, implementation, and exploitation of technical and commercial solutions. The Enterprise Strategy practice seeks motivated consultants to drive innovation in the 5th industrial revolution, focusing on digital transformation, AI, cloud, and blockchain. The role involves leading transformation initiatives, managing multi-team projects, and enhancing client business models through technological expertise.

Technical Support Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 20, 2025

This job description highlights a Technical Support Engineer role at IBM focusing on data management solutions. It emphasizes collaboration with global teams, customer satisfaction, and opportunities for professional growth through advanced technologies and skill development.

Security Consultant Cloud Security Services

Company: IBM

Location: ABU DHABI, AE

Posted Dec 20, 2025

The text describes a job role for a Digital Security Managing Consultant focusing on cloud security, IAM, and hybrid/multi-cloud environments. It outlines responsibilities, required certifications, and expertise in security architecture, compliance standards, and large-scale security transformation projects.

Application Developer-Google Cloud FullStack

Company: IBM

Location: Segrate, IT

Posted Dec 20, 2025

This role involves developing software for clients, collaborating with teams, and leveraging technologies like Java and Kubernetes. It emphasizes innovation, career growth, and technical expertise.

AI Engineer Intern– Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

IBM's AI Engineer internship emphasizes innovation, collaboration, and skill development, offering opportunities to work on cutting-edge AI solutions and contribute to impactful projects in a supportive environment.

Application Developer-DevOps - 5658170

Company: IBM

Location: NO City, BR

Posted Dec 20, 2025

IBM Consulting offers DevOps roles focusing on CICD pipelines, automation, and cloud technologies. The position requires expertise in DevOps tools, scripting, and agile methodologies, with a preference for cloud platform experience.

Technical Sales Architect - zStack

Company: IBM

Location: Bogota, CO

Posted Dec 20, 2025

IBM's job posting highlights collaboration, innovation, and growth opportunities for zArchitects, emphasizing technical expertise and global impact.

Director, Enterprise Sales

Company: IBM

Location: SYDNEY, AU

Posted Dec 20, 2025

This job description outlines a leadership role in enterprise sales, emphasizing innovation, collaboration, and growth opportunities. The position requires managing high-performing teams, driving digital transformation, and delivering impactful solutions. IBM highlights career development and a supportive culture as key aspects of the role.

QA/Test Developer Intern 2026

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 20, 2025

This text describes a Business Analyst role requiring expertise in translating business processes into IT requirements, collaborating with teams, documentation, testing, and compliance. It outlines responsibilities, education requirements, and technical skills needed for HR systems and system architecture knowledge.

Backend Developer

Company: IBM

Location: Bogota, CO

Posted Dec 20, 2025

The text describes a job role at IBM Consulting involving technical expertise delivery to clients, requiring skills in Java, Python, cloud technologies, and specific development frameworks.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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