Customer Experience Jobs

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Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Support Operations Manager

Company: Apollo.io

Location: USA

Posted Dec 01, 2025

Apollo is seeking a highly analytical Support Operations Manager to lead process improvement, automation, and AI adoption initiatives. The role involves building dashboards, conducting analyses, managing bonus programs, and championing AI-powered solutions to enhance support efficiency and scalability. The ideal candidate has 3-5 years of experience in support operations, program management, and AIdriven tools, with strong analytical and communication skills.

Senior Software Engineer - Scientific Computing

Company: KoBold Metals

Location: Remote

Posted Dec 01, 2025

KoBold leverages AI and advanced sensors for mineral exploration, highlighting successful discoveries and seeking skilled engineers to enhance their scientific computing stack for sustainable resource discovery.

Lead Golang Software Engineer - Commercial Systems

Company: Canonical

Location: EMEA

Posted Dec 01, 2025

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. The company is hiring a Lead Golang Software Engineer to work on various engineering teams, including the Billing, Contracts, and Livepatch teams. The role involves developing engineering solutions, leading technical designs, code reviews, and implementation, deploying and operating services, coaching and mentoring colleagues, and developing great engineering and organizational practices.

Business Development Manager - Connect

Company: PLACE Corporate Careers

Location: Remote

Posted Dec 01, 2025

Transactly is seeking a Business Development Manager to expand their Connect business by securing enterprise clients and cultivating partnerships. The role offers competitive compensation, remote flexibility, and opportunities to shape the future of real estate services through innovative solutions.

Data Scientist II - Growth Marketing

Company: Pinterest

Location: Remote

Posted Dec 01, 2025

Pinterest is seeking a Data Scientist to join their marketing team and drive revenue growth through advanced marketing measurement frameworks, statistical models, and data analysis. The role involves collaborating with cross-functional teams to optimize marketing strategies, assess campaign effectiveness, and provide actionable insights to leadership.

Deputy General Counsel

Company: Truv

Location: USA

Posted Dec 01, 2025

Truv is a financial data company revolutionizing payroll account access with innovative solutions and strong backing. They seek a Deputy General Counsel to lead legal operations, shape strategy, and support growth in a dynamic, remote environment offering competitive equity and impactful responsibilities.

Senior Product Counsel

Company: Mozilla

Location: USA

Posted Dec 01, 2025

Mozilla Corporation, a nonprofit-backed technology company, has shaped the internet for the better over the last 25 years. With a focus on privacy, transparency, and user empowerment, Mozilla develops products like Firefox and works on diverse areas including AI, social media, and security. The company is committed to making the internet better for people, not companies.

Senior Software Development Engineer in Test

Company: Recharge

Location: Remote

Posted Dec 01, 2025

The QA group at Recharge is responsible for maintaining high quality software products through automated testing, manual feature testing, and product reliability monitoring. As a senior SDET, you will work collaboratively with engineers and product counterparts to develop products, create automation tests, review merge requests, and apply your knowledge to engineering challenges. The company values execution, engineering excellence, communication, pragmatism, bias for action, kindness and respect, and ambition.

Senior Human Resources Business Partner (HRBP) - Workplace Relations

Company: Oxfam America

Location: Remote

Posted Dec 01, 2025

This text describes a Senior HRBP role at Oxfam America, emphasizing workplace relations, compliance, and cultural initiatives. It highlights the organization's commitment to equity, justice, and employee development while outlining qualifications and expectations for the position.

Senior Manager - Human Resources Business Partner

Company: TrueML

Location: Remote

Posted Dec 01, 2025

TrueML is seeking a strategic and experienced Sr Manager HRBP to partner with leaders in TrueML Products and TrueML Shared Services while leading a team of HRBPs across the company. The role involves providing direct HRBP support to senior leaders, developing a team of HRBPs, driving workforce planning, talent management, employee engagement, and leadership development, overseeing immigration, complex employee relations, and compliance across multiple states and countries, and advising on broader people team initiatives like compensation management, total rewards, and improving team processes.

Senior Backend Engineer

Company: Cloudbeds

Location: Remote

Posted Dec 01, 2025

Cloudbeds is a global hospitality technology company that provides a unified platform for independent properties and hotel groups to transform operations and commercial strategy. The company offers AI-powered solutions to solve hoteliers' biggest challenges and has become the world's best hotel PMS solutions provider. The Senior Software Engineer role involves delivering exceptional product experiences to customers worldwide, working with a remote team, and contributing to the company's growth and success.

QA/QC Manager - (Intimate Apparel)

Company: Trafilea

Location: China

Posted Dec 01, 2025

Trafilea is a consumer tech platform that builds and scales its own digitally native brands using AI and automation. They are seeking a QA & QC Manager to ensure product quality and lead transformation projects across apparel and beauty categories.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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