Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Producer - Analytics

Company: Scopely

Location: Remote

Posted Nov 30, 2025

Scopely is seeking an Analytics-focused Producer to join their Slate Development Group, contributing to a AAA cross-platform game. The role involves coordinating telemetry initiatives, collaborating with teams, and optimizing internal processes. Requirements include 3+ years of production experience, cross-functional collaboration, and agile environment expertise. The position offers competitive compensation and benefits.

Senior Customer Care Engineer (L-4)

Company: PaxeraHealth

Location: Remote

Posted Nov 30, 2025

PaxeraHealth Corp is hiring a Senior Customer Care to join their Implementation and Customer Care team. The role offers on-the-job training, a respectful work environment, and the opportunity to work with a growing company in the medical IT industry. The position requires a strong background in PACS/Healthcare IT, excellent problem-solving skills, and a passion for customer support.

Salesforce Director – State and Local Government (SLG)

Company: Guidehouse

Location: Remote

Posted Nov 30, 2025

Guidehouse is seeking a Salesforce Director to join their State and Local Government practice. The role involves leading business development efforts, collaborating with account teams, providing strategic guidance, and building a team. The ideal candidate should have 10+ years of Salesforce experience, strong SLG relationships, and excellent communication skills.

Distributed Systems Engineer 5 - Live Ad Serving

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier and are building an in-house ad tech ecosystem. The Ads Platform Engineering team focuses on building advertising systems and integrations to deliver ads using Netflix's content delivery ecosystem. They aim to ensure a seamless viewing experience for members while driving outcomes for advertisers.

Salesforce Business Analyst - Senior

Company: CORESPHERE LLC

Location: Remote

Posted Nov 30, 2025

This job requires a Senior Salesforce Business Analyst with experience in public sector solutions, Agile methodologies, and Salesforce certifications. Responsibilities include stakeholder collaboration, requirements analysis, and project management. Benefits include competitive pay and comprehensive benefits.

Lead Full Stack Engineer - Java/J2EE (Director level)

Company: First Advantage

Location: Remote

Posted Nov 30, 2025

First Advantage is seeking a Lead Full Stack Engineer to drive architecture and engineering excellence for JavaJ2EE applications on Azure. The role involves technical leadership, mentorship, and hands-on development, with a focus on secure, scalable systems. The company values diversity, inclusion, and employee growth.

iOS Software Engineer 5 - Member Engineering

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company focuses on providing a delightful viewing experience across various devices and genres. The Senior Software Engineer role involves collaborating with cross-functional teams to build performant and accessible consumer-facing experiences on the iOS app using Swift and GraphQL.

Instructor, Roadway Safety (Underserved Communities)

Company: National Safety Council

Location: Remote

Posted Nov 30, 2025

The National Safety Council is seeking a part-time instructor for roadway safety to conduct virtual car seat checks and facilitate child passenger safety education. The role involves training session facilitation, administration, and representation of the National Safety Council. The position offers a pay rate of $40-$50 per hour and is remote.

Workday Financials Optimization Associate Director

Company: Guidehouse

Location: Remote

Posted Nov 30, 2025

This job posting highlights a Financials Optimization Consultant role with responsibilities including leading Workday Financials solutions, designing financial systems, and collaborating with clients. The position requires significant Workday experience and offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a supportive workplace environment.

Senior Machine Learning Engineer- LiveOps Automation

Company: Scopely

Location: Remote

Posted Nov 30, 2025

Scopely is seeking a Senior Machine Learning Engineer to join their LiveOps Automation team in Spain. The role involves building ML-driven tools to enhance player experience in Midcore games, contributing to technical plans, defining the team's roadmap, and mentoring less experienced team members. Scopely values diversity and inclusivity in their work environment.

Sr. Image Processing Engineer

Company: PaxeraHealth

Location: Remote

Posted Nov 30, 2025

The Senior Image Processing Engineer works on the full life cycle of data classification algorithms and image processing for medical imaging. They develop algorithms, give presentations, and create visual interpretations of data. The role involves target detection, tracking, video georeferencing, and enhancing software for immersive augmented and virtual reality experiences.

Staff Systems Reliability Engineer

Company: iRhythm

Location: Remote

Posted Nov 30, 2025

This job posting highlights a System Reliability Engineer role at iRhythm, emphasizing scalable infrastructure design, collaboration, and competitive benefits. The company focuses on cardiac health solutions with a mission-driven approach, offering professional growth and inclusive workplace culture.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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