Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Egypt

Posted Dec 19, 2025

Storypeller seeks a technical leader to shape AI-driven workflows for their high-growth SaaS platform, focusing on innovation and team collaboration.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Tunisia

Posted Dec 19, 2025

This job posting highlights a high-growth technical leadership role at a fast-expanding SaaS company, emphasizing AI integration, system design, and impactful product development in a collaborative environment.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Romania

Posted Dec 19, 2025

This role offers technical leadership in a high-growth SaaS company, focusing on AI-driven solutions and system design with opportunities for impactful contributions.

Director of Customer Success Management

Company: Hostaway

Location: North America

Posted Dec 19, 2025

Hostaway seeks a Director of Customer Success to lead their high-growth SaaS team, offering remote work, equity, and professional development in a dynamic global environment.

Customer Growth Manager

Company: Cloudbeds

Location: USA

Posted Dec 19, 2025

This job description outlines the role of a Customer Growth Manager, focusing on upselling and cross-selling existing customers through outbound initiatives. Key responsibilities include building sales pipelines, maintaining stakeholder relationships, and meeting revenue targets. Required skills include sales experience, industry knowledge, and proficiency in CRM tools.

Associate General Counsel

Company: Runway

Location: USA

Posted Dec 19, 2025

This job description highlights a senior legal role with opportunities to work on cutting-edge generative AI projects, competitive compensation, and a focus on diversity. The position offers leadership in litigation, regulatory expertise, and collaboration across multiple legal domains.

Tax Manager

Company: Sensor Tower

Location: USA

Posted Dec 19, 2025

This job description outlines a Tax Manager role with responsibilities spanning global tax compliance, indirect tax management, and international tax planning. The position offers a salary range of $100,000-$120,000 and requires expertise in tax regulations, accounting, and software tools like Avalara and NetSuite.

Enterprise Account Executive

Company: Hightouch

Location: USA

Posted Dec 19, 2025

Hightouch empowers businesses with data-driven solutions, offering a Composable CDP and AI tools. They seek an Enterprise Account Executive to drive growth, with a competitive salary and equity.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Serbia

Posted Dec 19, 2025

This job offers a technical leadership role at a fast-growing SaaS company focusing on AI-driven product development, with opportunities to shape systems and lead teams.

Strategic Finance Manager - User Growth

Company: Reddit

Location: USA

Posted Dec 19, 2025

This job description outlines a Strategic Finance Manager role at Reddit, focusing on user growth through data-driven models and cross-functional collaboration. It highlights key responsibilities, qualifications, and benefits, emphasizing impact and analytical rigor.

Production Manager - Direct Mail

Company: MissionWired

Location: USA

Posted Dec 19, 2025

MissionWired empowers nonprofits and political organizations with innovative fundraising strategies, achieving unparalleled success in generating over $45 billion in donations. The company emphasizes social change, diversity, and inclusive practices while offering competitive benefits and remote work opportunities for a production manager role focused on direct mail production.

Lead Software Engineer (Web SDK)

Company: Storyteller

Location: Egypt

Posted Dec 19, 2025

This job posting highlights a technical leadership role at a fast-growing SaaS company, emphasizing AI integration, high-impact projects, and opportunities to shape technical direction. The position requires hands-on development, system design, and collaboration across teams, with a focus on innovation and reliable operations.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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