Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Account Manager

Company: HitPay

Location: Remote

Posted Nov 23, 2025

This job posting highlights a role as an Account Manager at HitPay, focusing on merchant growth and retention through product upsells, data analysis, and collaboration with teams. It emphasizes competitive compensation, innovation in payment solutions, and opportunities to shape merchant growth within a dynamic environment.

Social Content Producer

Company: Storm Ideas

Location: Peru

Posted Nov 22, 2025

This job posting highlights a remote creative role with AI tools, fast-paced environment, and collaboration opportunities. It emphasizes skills in social-first content creation, adaptability, and AI integration. The application process includes a creative task and interviews with leadership.

Product Success Associate

Company: Jigsaw

Location: Remote

Posted Nov 23, 2025

Jigsaw is a company that helps professional services and financial institutions transform the way they work by organizing, visualizing, and using their data. They have a mission to simplify complex systems and streamline processes for their clients, who include top consultancies, financial institutions, and law firms. Jigsaw is on a growth trajectory and is looking for talented people to help them achieve their ambitious goals.

Senior Consultant Data Governance

Company: phData

Location: Remote

Posted Nov 23, 2025

This job description outlines a Senior Consultant role focused on data governance and metadata management, requiring expertise in tools like Collibra and Alation, collaboration with cross-functional teams, and coaching on data stewardship practices. It highlights responsibilities such as facilitating working groups, configuring governance tools, and ensuring compliance with regulations like GDPR. The role also emphasizes remote work flexibility and professional development opportunities.

Senior Backend Data Engineer

Company: H1

Location: Remote

Posted Nov 23, 2025

H1 is a company that believes access to the best healthcare information is a basic human right. They aim to provide a platform that informs every doctor interaction globally, promoting health equity and building trust in healthcare systems. The company uses data and AI technology to unlock medical insights and accelerate an equitable and inclusive drug development lifecycle.

Machine Learning Engineer II - Search Data

Company: Mapbox

Location: Remote

Posted Nov 23, 2025

Mapbox is a leading platform for location-aware businesses, offering tools for navigation and data solutions. They seek a Senior Machine Learning Engineer to enhance their search data teams, emphasizing innovation, diversity, and high-quality data delivery.

Software Engineer, iOS Core Product

Company: Speechify, Inc.

Location: Worldwide

Posted Nov 23, 2025

Speechify is a text-to-speech product that has gained significant traction, with over 50 million users worldwide. The company has recently been recognized as the Chrome Extension of the Year by Google and the App of the Day by Apple. Speechify is a fast-growing startup with a distributed team of nearly 200 people from top tech companies and leading PhD programs. The company is seeking a Senior iOS Engineer to support its growing user base and work on new projects to push the product forward.

Strategic Account Manager - Arabic Speaking

Company: Mapbox

Location: Remote

Posted Nov 23, 2025

Mapbox is highlighted as a leading platform with 4 million developers, offering tools for businesses and customer experiences. The role emphasizes strategic customer relationships, technical solutions, and team collaboration.

Enterprise Data Engagement & Communications Leader

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 22, 2025

The role is for an Engagement and Communications Leader in the Enterprise Data & Data Science department at Liberty Mutual. The position involves leading strategic initiatives, communications, and community engagement to cultivate high-performing data professionals. Success is measured by consistent delivery, high adoption and engagement, clear communication, and the ability to navigate ambiguity.

Social Content Producer

Company: Storm Ideas

Location: Brazil

Posted Nov 22, 2025

The job posting describes a fast-paced, creative role at Storm Ideas, a company that supercharges the digital presence of major US TV and entertainment brands. The role involves ideating, creating, and managing social content for high-profile entertainment accounts, using AI tools to boost creativity and efficiency. The company values culture, collaboration, and innovation, and offers a fully remote position with competitive pay.

Reinforcement Learning Research Intern for Game AI

Company: SONY global

Location: Remote

Posted Nov 23, 2025

Sony AI is inviting passionate PhD students to join as Research Scientist Interns specializing in deep reinforcement learning. The internship offers an opportunity to contribute to cutting-edge research in the Game AI field and collaborate with a multidisciplinary team. The position is fully remote or hybrid in the Zurich office, with a flexible duration of 3 to 6 months in 2026.

Staff Software Developer - JaneX

Company: Jane App

Location: Remote

Posted Nov 23, 2025

Jane is a remote-first company that helps healthcare practitioners and patients by providing digital tools for running practices. They are looking for a Staff Developer to lead the design of their AI architecture and drive the development of AI-powered features. The role requires extensive experience in design and architecture, a degree in Computer Science or related field, and a desire to remain actively involved in coding while leading teams.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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