Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Software Engineer - Rust - Backend - Consumer

Company: Kraken

Location: Remote

Posted Nov 21, 2025

Kraken promotes its mission to advance crypto adoption through a global, mission-focused team committed to innovation, security, and financial freedom. The company emphasizes world-class products, diverse talent, and opportunities for experienced engineers to contribute to crypto's future.

Producer (Video Editor Specialisation)

Company: Storm Ideas

Location: USA

Posted Nov 21, 2025

The job posting describes a fully remote Product role at Storm Ideas, a company that creates engaging social content for major US TV and entertainment brands. The role involves creative ideation, production management, and content strategy. Storm Ideas embraces emerging technologies like AI and offers cutting-edge tools, a flexible remote-first culture, and opportunities for employees to contribute ideas.

Tech Lead - AI

Company: Trafilea

Location: Remote

Posted Nov 21, 2025

Trafilea is a consumer tech platform that uses AI and automation to scale purpose-driven digitally native brands. They own and operate their own brands, have a global presence, and are looking for an AI Tech Lead to design scalable AI platforms and lead a talented team.

Market Access Communications Content and Copy Specialist

Company: Blue Matter

Location: USA

Posted Nov 21, 2025

Blue Matter is a rapidly growing management consultancy specializing in strategy and execution in the biopharmaceutical industry. They partner with clients to achieve commercial success across product lifecycles and offer services like new product planning, launch strategy, portfolio planning, communications, and disease area strategy. The company has a unique entrepreneurial culture and seeks a Market Access Communications Content and Copy Specialist to join their growing creative agency.

On-Call Designer

Company: Udacity

Location: Remote

Posted Nov 21, 2025

Udacity, now part of Accenture, is seeking contractors for exciting projects. They offer remote Animator roles with flexible hours, requiring skills in After Effects and collaboration. Apply with a resume and demo reel.

Software Engineer II - iOS (Viator)

Company: Tripadvisor

Location: Remote

Posted Nov 21, 2025

Viator, a Tripadvisor company, is the leading marketplace for travel experiences with 300,000+ options. They are seeking a Software Engineer II with iOS development experience to join their distributed team in Kraków. The company offers a fun, friendly environment with a focus on writing code, collaborating with product and design teams, and taking ownership of software engineering tasks.

Senior Meeting Planner (pharma agency exp required)

Company: EVERSANA

Location: USA

Posted Nov 21, 2025

EVERSANA INTOUCH is a global marketing agency network serving the life sciences industry. They provide next-generation creative, media, enterprise solutions, and data analytics services. The company values diversity, inclusion, and patient-centricity. They are looking for a Senior Meeting Planner with experience in pharmaceutical meetings, strong organizational skills, and proficiency in CVENT and virtual meeting platforms.

Senior Software Engineer - Automation

Company: Canva

Location: Australia

Posted Nov 21, 2025

The job description is for a senior engineer role at Canva's Technology Experience group, focusing on leading complex transformation initiatives, driving automation projects, architecting scalable solutions, and integrating AI technologies. The role involves technical leadership, mentoring, stakeholder management, and shaping team direction. Canva offers a flexible work environment, equity packages, inclusive parental leave, and a focus on AI as a powerful amplifier of creativity.

Design Director

Company: Metalab

Location: Remote

Posted Nov 21, 2025

The text is a job description for a Design Director role at Metalab, a company that partners with clients to create impactful products. The role involves leading design teams, collaborating with cross-functional partners, and driving design excellence. The ideal candidate should have strong technical expertise in UX design, visual design, product strategy, and research, as well as leadership skills to mentor and develop design teams.

Staff Frontend Software Engineer - Reddit Answers

Company: Reddit

Location: Remote

Posted Nov 21, 2025

Reddit is expanding its teams and seeking talented individuals for a remote-friendly role in the Reddit Answers product space. The role involves ideating, designing, building, and scaling products with a focus on the web platform. The company offers comprehensive benefits and a competitive pay range.

Senior Customer Success Manager (Full Cycle)

Company: Vidyard

Location: Remote

Posted Nov 21, 2025

Vidyard is a leading provider of AI-powered video solutions for modern revenue teams. The company is looking for a Senior Customer Success Manager to join their team and focus on stabilizing at-risk accounts, driving renewals, and transitioning healthy accounts to the growth team. The role involves building a derisking motion, creating success plans, and collaborating with various teams to remove friction and drive revenue outcomes.

Graphic Designer

Company: Storm Ideas

Location: USA

Posted Nov 21, 2025

This job posting highlights a competitive salary, remote work flexibility, collaboration with top global brands, and opportunities to work with cutting-edge technology like AI. It emphasizes creativity, innovation, and a supportive team environment with clear career development paths.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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