Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Security Engineer L5 - Incident Response Team

Company: Netflix

Location: Poland

Posted Nov 18, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company offers a wide variety of TV series, films, and games across different genres and languages. Netflix provides a flexible viewing experience, allowing members to play, pause, and resume watching anytime, anywhere. The company values diversity and inclusion, and strives to create a unique culture.

Senior Customer Success Manager

Company: Qualio

Location: Ireland

Posted Nov 18, 2025

Qualio is a quality management platform for life science teams, trusted by hundreds of international customers. The company is remote and globally distributed. The job opportunity involves working with customers to understand their goals, align on business objectives, and implement account plans to grow and secure the portfolio. The role requires maintaining a revenue base, building strong relationships, driving upgrade revenue, collaborating with teams, and having relevant skills and experience in customer success, B2B SaaS, and life sciences industries.

Customer Care Process Excellence Manager

Company: InPost

Location: Poland

Posted Nov 18, 2025

InPost Group is an innovative European out-of-home deliveries company with a network of intelligent lockers and expanding service portfolio. They are seeking a Customer Care Excellence Manager to lead strategic and operational initiatives to drive process improvement and innovation across the group's customer care function.

Sr. Customer Billing & Real Specialist

Company: Fortive

Location: USA

Posted Nov 18, 2025

The text describes billing operations responsibilities including invoice generation, cross-functional collaboration, and system maintenance. It outlines job requirements such as education, experience, and technical skills needed for a SaaS billing role.

Director - Implementation

Company: ImageTrend

Location: USA

Posted Nov 18, 2025

ImageTrend Inc focuses on healthcare data integration and offers a Director of Implementation role with strategic leadership and project delivery responsibilities, featuring a competitive salary range of $115k-$150k. The position emphasizes client satisfaction, process improvements, and cross-functional collaboration while promoting a inclusive workplace environment.

Director - Strategic Planning

Company: EVERSANA

Location: USA

Posted Nov 18, 2025

EVERSANA INTOUCH is a global marketing agency network serving the life sciences industry. They provide creative, media, enterprise solutions, and data analytics services. The company values diversity, inclusion, and patient-centricity. They seek a Director of Strategic Planning to act as the voice of the customer, collaborate with teams, and develop data-driven strategies.

Product Manager

Company: LI.FI

Location: North America,Latin America,EMEA,APAC

Posted Nov 18, 2025

The job posting is for a Product Manager to lead the development and go-to-market strategy for the company's B2B2C product suite and widget. The role involves defining product requirements, building roadmaps, driving MVPs to market, conducting user research, collaborating with engineers and partners, and contributing strategically to the company's growth. The ideal candidate has 5+ years of product management experience, preferably in B2B2C or fintech/crypto, a proven track record of bringing technical products to market, and strong user research and go-to-market skills. The company culture emphasizes embracing differences, owning tasks end-to-end, failing forward, and having fun together. Benefits include annual team offsites, PTO, flexible remote days and hours, equity participation, personal development budget, and remote budget.

Sales Manager - SMB

Company: HubSpot

Location: Australia

Posted Nov 18, 2025

HubSpot's job posting emphasizes growth, mission-driven culture, and competitive benefits for Sales Managers, highlighting empowerment and collaboration.

Virtual Assistant (with Social Media & CSR Background)

Company: Bamboo Works

Location: Philippines

Posted Nov 18, 2025

The job posting is for a part-time virtual assistant role supporting a growing electrical services business in Australia. The role involves handling customer calls, managing CRM and scheduling, social media posting, and other administrative tasks. The ideal candidate should have excellent communication skills, experience in customer service and social media, and be comfortable using various software platforms.

Dir. of Downstream Marketing

Company: Fortive

Location: USA

Posted Nov 18, 2025

The text describes the role of a lead coach and manager for a team of downstream Marketing Managers. It outlines responsibilities such as cultivating a culture of excellence, managing budgets, setting objectives, collaborating with HR, driving results through safety and quality, and having extensive experience in marketing, management, and the medical device industry. The role involves developing and executing marketing plans, building relationships with healthcare professionals and functional leaders, and adapting strategies for local success.

Customer Experience - Program Manager

Company: iRhythm

Location: USA

Posted Nov 18, 2025

iRhythm is a leading digital healthcare company that creates trusted solutions for detecting, predicting, and preventing disease. The company combines wearable biosensors, cloud-based data analytics, and proprietary algorithms to provide clinically actionable information. iRhythm is committed to improving cardiac health and offers career opportunities for builders and problem solvers to shape the future of cardiac health.

Staff Backend Engineer, PHP + Go

Company: Hostaway

Location: Europe

Posted Nov 18, 2025

Hostaway is seeking a highly motivated Staff Backend Engineer to join the Core team responsible for integrations with key partners. The role requires 6+ years of SaaS software development experience, expertise in backend languages, and strong understanding of relational databases. The company offers competitive compensation, 100% remote work, equity, professional growth opportunities, and a values-driven leadership approach.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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