Customer Experience Jobs

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Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Business Development Representative (Thai Speaking)

Company: GitLab

Location: Singapore

Posted Nov 14, 2025

GitLab is seeking an enthusiastic Business Development Representative to join their Go To Market team in Singapore. The role involves leading initial outreach to targeted accounts, generating qualified meetings and pipeline, and collaborating with various teams. The ideal candidate should have proficiency in Thai and English, positive phone skills, experience in developing business in SEA countries, and knowledge of business process roles.

SAP PTP VIM Consultant

Company: InPost

Location: Poland

Posted Nov 14, 2025

InPost is a European out-of-home delivery company with a large network of intelligent lockers. They are seeking experienced SAP VIM professionals to design, implement, and develop their systems, as well as provide user training and support.

Staff Engineer - Monopoly GO!

Company: Scopely

Location: USA

Posted Nov 14, 2025

Scopely is seeking a Staff Engineer to join their Monopoly GO game team. The role involves designing and implementing scalable backend systems, collaborating with a global team, and ensuring reliable and high-velocity development. The company values diversity, inclusion, and creating games for everyone.

Senior Data Platform Engineering Services

Company: Newsela

Location: Argentina,Brazil,Mexico,Chile,Colombia,Costa Rica

Posted Nov 14, 2025

The job posting is seeking a senior-level data platform engineer contractor based in Mexico, Brazil, Costa Rica, Colombia, Chile, or Argentina. The role involves working with app developers and data stakeholders to create data system changes, respond to data inquiries, and contribute to initiatives. The contractor will build and maintain data pipelines, establish a data catalog, and optimize SQL query performance.

Technical Operations Manager

Company: Mercury

Location: USA

Posted Nov 14, 2025

This job posting seeks a Technical Operations Manager to lead team transformation, focusing on scalable systems and tech integration. Key responsibilities include team leadership, metric management, and innovation. The role offers competitive compensation and a diverse work environment.

Senior PSIRT Security Engineer

Company: GitLab

Location: EMEA

Posted Nov 14, 2025

The GitLab Product Security Incident Response Team (PSIRT) analyzes and validates vulnerability reports, collaborates with engineers to remediate and mitigate security issues, and manages the Coordinated Vulnerability Disclosure program. The role requires 5+ years of experience in vulnerability triage, remediation, and disclosure, strong understanding of code security, programming/scripting experience, and effective communication skills.

Senior Manager - Governance, Risk, and Compliance (GRC)

Company: D-Wave Quantum

Location: USA

Posted Nov 14, 2025

DWave is seeking a Senior Manager for Governance, Risk, and Compliance (GRC) to lead the company's global risk and compliance strategy. The role involves building and leading the GRC strategy across multiple frameworks, modernizing compliance through automation and data-driven reporting, leading enterprise risk management efforts, overseeing audits and certifications, collaborating with cross-functional teams, and representing DWave in customer and regulatory discussions. The ideal candidate should have a bachelor's degree, 10+ years of experience in GRC, and 5+ years in a leadership role, along with strong knowledge of modern frameworks and regulatory standards.

Senior Product Designer - Emerging Creative

Company: Netflix

Location: USA

Posted Nov 14, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a Senior Product Designer to join the Emerging Creative Experience Design team, focusing on UX/UI strategy and high-visual craft across consumer products. The role involves collaborating with multidisciplinary teams to create immersive, engaging experiences that align with business goals and the Netflix brand.

Talent Acquisition Coordinator

Company: Muck Rack

Location: USA

Posted Nov 14, 2025

The Talent Acquisition Coordinator role involves supporting full-cycle recruiting operations, managing candidate communication, maintaining the Applicant Tracking System, and contributing to sourcing strategies and employer branding initiatives. Success is measured by smooth coordination, positive candidate experience, accurate data, strong collaboration, and contributions to key metrics.

Senior Machine Learning Engineer - Core Experience and Growth

Company: Reddit

Location: USA

Posted Nov 14, 2025

The Growth organization at Reddit focuses on connecting users to communities and creating engaging experiences. They are seeking a Senior Machine Learning Engineer to join the team and work on personalizing user experiences, building systems for real-time feature fetching and model inference, and collaborating with product and design partners. The role offers a high impact opportunity to own projects from ideation to production and contribute to the team's strategy.

Data Scientist 5 - Title and Launch Management

Company: Netflix

Location: USA

Posted Nov 14, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Merchandising and Content Understanding team aims to enable operational and creative excellence in content distribution and promotion. The team collaborates with partners to launch high-quality content and help members discover content they will love. The job posting is for a data scientist to join the team and develop content understanding signals across all formats to improve the discovery experience on the service.

QA Automation Engineer

Company: Protolabs

Location: Poland,Portugal,Spain,Italy,France

Posted Nov 14, 2025

Protolabs is an equal opportunity employer that values diversity and encourages all candidates to apply, even if they don't meet every qualification. The company is hiring a QA Automation Engineer Contractor to join their remote team in the EU. The role involves implementing and executing testing strategies, working closely with engineering and product teams, and maintaining an automated testing framework.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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