Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Account Executive

Company: ElevenLabs

Location: Japan

Posted Nov 13, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking an Account Executive to scale their business in Japan.

Senior Product Manager - Outage Management

Company: Kraken

Location: USA

Posted Nov 13, 2025

Kraken is a technology company focused on creating a smart sustainable energy system. They are looking for a Senior Product Manager to define how Kraken supports utilities in preparing for managing and communicating during outages. The role involves shaping an integrated suite of AI-powered products and experiences to improve the customer experience for utility partners.

Learning Experience Designer - ELA & STEM

Company: Newsela

Location: Remote

Posted Nov 14, 2025

The role is for a skilled Learning Experience Designer to develop high-quality English Language Arts instructional content and activities, focusing on creating engaging and pedagogically sound content for diverse learners. The ideal candidate will have experience in curriculum standards, pedagogical best practices, and children's media engagement habits.

Director of Education (EDU) Sales

Company: Guidebook

Location: USA

Posted Nov 14, 2025

Guidebook is an event management software company that helps organizations create mobile apps for events, campuses, and training. They are seeking a Director of Education Sales to drive revenue growth in the higher education market. The role involves direct selling, strategic leadership, and partnership with marketing and product teams.

Technical Support Engineer

Company: Magnet Forensics

Location: UK

Posted Nov 13, 2025

Magnet Forensics, a global leader in digital forensics, seeks a Technical Support Engineer to join their innovative team. The role involves providing advanced technical support, collaborating with teams, and ensuring customer satisfaction. The company offers competitive compensation, benefits, and a commitment to diversity.

Product Manager - Vertically Integrated Utilities

Company: Kraken

Location: USA

Posted Nov 13, 2025

Kraken is a technology company focused on creating a smart sustainable energy system. They are looking for a Product Manager to define how Kraken supports Vertically Integrated Utilities. The role involves collaborating with teams to deliver client outcomes and business value, making Kraken the platform of choice for utilities.

Account Manager – Public Sector Sales

Company: Magnet Forensics

Location: UK

Posted Nov 14, 2025

Magnet Forensics is a global leader in digital investigative software, serving thousands of customers worldwide. The company is expanding its global presence and is looking for an Account Manager to manage and grow new and existing customers. The role involves developing territory plans, prospecting for new clients, conducting marketing lead qualification, preparing presentations, managing product trial lifecycle, maintaining accurate sales records, and conducting ongoing customer needs analysis. The company values care, ownership, dedication, and evolution, and offers a competitive compensation range.

Middle School Teacher

Company: ABC Education

Location: USA

Posted Nov 13, 2025

Polaris Global Academy is hiring middle school teachers for virtual instruction. They seek certified US-based teachers with experience in online teaching, strong communication skills, and a passion for student-centered learning. The school offers competitive pay and a flexible learning environment.

Project Manager

Company: Insight

Location: UK

Posted Nov 13, 2025

Insight Enterprises seeks a UC Project Manager to lead digital transformation projects, offering growth opportunities and a supportive work environment with long-term employee retention. The role involves managing complex projects and contributing to team success while aligning with the company's core values of innovation and collaboration.

Senior Operations Manager

Company: Trafilea

Location: China

Posted Nov 13, 2025

Trafilea promotes innovation and body positivity, seeking a Senior Operations Manager in China with experience in apparel production and cross-functional team management. They offer remote work, growth opportunities, and a supportive environment.

Growth Marketing Manager - Acquisition

Company: Trafilea

Location: North America,Latin America,Europe

Posted Nov 13, 2025

Trafilea is a consumer tech platform that builds and scales AI-powered, digitally native brands with a global presence. They are seeking a data-driven Growth Marketing Manager to lead acquisition strategies and execution for their fast-growing brands.

Senior Staff Machine Learning Engineer - Relevance and Personalization

Company: Airbnb

Location: USA

Posted Nov 14, 2025

The text describes a role in Airbnb's Relevance and Personalization team, focusing on shaping the discovery experience for global users. The team works on AI and machine learning projects, collaborating with cross-functional partners to develop solutions for Airbnb's marketplace. The role requires extensive experience in applied ML/AI and strong programming and data engineering skills.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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