Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Jira Software Engineer

Company: Canonical

Location: Remote

Posted Nov 11, 2025

Canonical promotes itself as a leading open-source provider with global impact, offering a remote-friendly work environment, professional growth opportunities, and competitive benefits. The job posting highlights innovation, collaboration, and a commitment to excellence in a distributed team setting.

Project Assistant - Special Projects

Company: Wolfram

Location: Remote

Posted Nov 11, 2025

Wolfram is seeking a proactive Project Assistant for special projects. The role involves coordinating and guiding projects, strong organizational and communication skills, and experience with programming languages and project management. The position is fully remote for candidates from specific Latin American countries.

Director - Outcomes Research

Company: Viatris

Location: Remote

Posted Nov 11, 2025

Viatris is a healthcare company that aims to provide high-quality, accessible medicines and innovative solutions to improve patient health worldwide. The company focuses on evidence generation, strategic leadership in outcomes research, and operational excellence. Viatris values collaboration, communication, and stakeholder engagement to drive positive change in the healthcare industry.

Property Management Assistant

Company: PLACE Corporate Careers

Location: Remote

Posted Nov 11, 2025

PLACE is a technology and business services platform that simplifies the real estate lifecycle for consumers and agents. It offers services like bookkeeping, human resources, legal, design, marketing, talent acquisition, business training, and coaching. Brivity VA, a brand of PLACE, is hiring a Property Management Assistant to support their property management division, handling tasks like tenant relations, leasing support, owner communication, maintenance coordination, and administrative support.

Senior Machine Learning Engineering Manager - Gen AI

Company: Dropbox

Location: Remote

Posted Nov 11, 2025

This job description outlines a senior engineering manager role at Dropbox focused on leading AI product development for Dash. The position requires extensive technical expertise in ML/AI, strong leadership skills, and experience scaling engineering teams. Responsibilities include team development, product strategy, and operational excellence, with competitive compensation across multiple US regions.

Senior Account Executive

Company: Vonage

Location: Remote

Posted Nov 11, 2025

This role is critical to Vonages growth strategy in ANZ, focusing on driving net new revenue growth, expanding market share, and positioning Vonage as a key partner for enterprise communications through strategic sales and stakeholder engagement.

Senior Field Marketing Manager - NAE Corporate Events & NA

Company: Menlo Security

Location: Remote

Posted Nov 11, 2025

Menlo Security is a well-funded cybersecurity company with a mission to enable secure connections and collaboration. They are expanding their team and seeking passionate, ethical, and agile talent. The role described is a crucial position responsible for driving pipeline and revenue growth through corporate events and regional field marketing in the North America West sales territory.

Solutions Architect for Automotive

Company: Canonical

Location: Remote

Posted Nov 11, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise and technology markets. The company is hiring a Solutions Architect for Automotive to help partners understand and embrace their open source platform. The role requires expertise in Linux, embedded systems, and customer-facing engagement.

Director of Product - Develop

Company: Webflow

Location: Remote

Posted Nov 11, 2025

Webflow's mission is to empower developers with a unified platform combining AI, design, and hosting. They seek a Director of Product to lead innovation, offering competitive compensation and benefits.

Head of Trading Infrastructure

Company: Kraken

Location: Remote

Posted Nov 11, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They are seeking a Head of Trading Infrastructure to set the vision and strategy for their exchange systems, focusing on building a fast, reliable, and trusted trading platform. Kraken values diversity, inclusion, and equal opportunity, and they celebrate their employees' unique perspectives and talents.

Ecommerce Content Marketing Manager

Company: Pipe17

Location: Remote

Posted Nov 11, 2025

The job posting is for a highly motivated content marketing professional to lead high-profile campaigns, develop an SEO strategy, and manage content production. The ideal candidate should have experience in B2B SaaS content marketing, ecommerce market knowledge, strong writing and storytelling skills, and a growth mindset. The role involves collaborating with cross-functional teams and working in a fast-paced startup environment.

Sr. Director of Marketing Strategy, Analytics, and Engineering

Company: Twilio

Location: Remote

Posted Nov 11, 2025

The job posting is for a Sr Director of Marketing Strategy Analytics and Engineering at Twilio. The role involves leading and elevating Twilio's global marketing strategy, turning data into actionable insights to drive growth and customer engagement. The ideal candidate should be a strategic thinker and data storyteller with 10+ years of experience in marketing strategy, data analytics, and people leadership.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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