Customer Experience Jobs

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Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Key Account Manager  - Hematology/Oncology

Company: Massive Bio, Inc.

Location: Remote

Posted Nov 10, 2025

Massive Bio, a healthtech startup, is seeking a remote Account Manager based in the West Coast to support the growth of provider engagement operations in the US Midwest and West Coast. The role involves building relationships with oncologists, educating healthcare providers about Massive Bio's clinical platform, and contributing to strategic mapping efforts. The ideal candidate should be dedicated, hardworking, and focused on revolutionizing cancer care.

Senior Creative Designer

Company: GrowthAssistant

Location: Remote

Posted Nov 10, 2025

The job posting is for a Sr Creative Designer role with a well-known brand, offering a salary range of PHP 70,000-85,000 per month. The role involves designing social media ads, newsletter graphics, and PowerPoint presentations for a US-based client, as well as video editing and podcast editing. The ideal candidate should have 3+ years of experience partnering with US-based clients, be well-organized, and have an entrepreneurial mindset.

Hematology/Oncology Account Manager

Company: Massive Bio, Inc.

Location: Remote

Posted Nov 10, 2025

Massive Bio, a healthtech startup, is seeking a HematologyOncology Account Manager in Argentina to join their remote team. The role involves building provider networks, identifying strategic partnerships, promoting services, and supporting patient enrollment in clinical trials. The ideal candidate should have a BSBA degree, 3+ years of sales experience in HematologyOncology, an extensive network of Hematologists/Oncologists, and excellent communication skills.

Software Engineer, Senior - C#

Company: Blackbaud

Location: Remote

Posted Nov 10, 2025

The role of Senior Software Engineer involves all phases of the development lifecycle. The candidate should have experience in object-oriented development and engineering best practices. The role includes designing, building, and maintaining efficient and reliable code, participating in Agile development, collaborating with other engineers, and ensuring compliance with web standards and accessibility requirements.

Medical Virtual Assistant (Bilingual - Spanish)

Company: Angel City VA

Location: Remote

Posted Nov 10, 2025

Angel City VA seeks a Medical Virtual Assistant with strong organizational skills and experience in healthcare settings. The role offers competitive compensation, remote work flexibility, and opportunities for professional growth. The company emphasizes an inclusive workplace and compassionate patient care.

SaaS Software Technical Support and Customer Care

Company: SureDone

Location: Remote

Posted Nov 10, 2025

SureDone is a SaaS-based multichannel ecommerce platform that helps businesses manage their products, inventory, pricing, and orders across various channels. They are looking for a SaaS Customer Support Specialist who is friendly, confident, curious, articulate, and resilient. The ideal candidate should have excellent communication skills, be able to work independently, and have a good familiarity with Microsoft Excel and online software. They offer competitive compensation based on experience and provide benefits such as health insurance, 401k, disability, and life insurance.

Customer Success Manager

Company: Aidoc

Location: Remote

Posted Nov 10, 2025

Aidoc is recruiting a Customer Success Manager in the Western United States. The role focuses on championing customer-centric solutions and outcomes, working closely with internal teams to understand customers, enhance value, and demonstrate impact. The position requires a strong understanding of customers' business objectives and the ability to articulate how Aidoc's AI enterprise solutions support strategic goals.

Embedded Linux Field Engineering Manager

Company: Canonical

Location: North America,Latin America

Posted Nov 10, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI, and IoT. The company is hiring an Embedded Linux Field Engineering Manager to lead a team in presales and professional services activities, working remotely in one of three geographic regions. The role requires extensive Linux experience, proficiency in programming languages, and strong interpersonal skills.

Commercial Account Executive - Mid Market

Company: GitLab

Location: Japan

Posted Nov 10, 2025

The role of a MidMarket Account Executive at GitLab involves managing relationships with prospective and existing customers, articulating the value of GitLab, building a strong pipeline, prospecting and closing new business, ensuring adoption of solutions, collaborating with partners, creating accurate forecasts, contributing to root cause analyses, communicating lessons learned, and collaborating with cross-functional teams. The ideal candidate should have experience in SaaS sales, be motivated and results-oriented, and share GitLab's values.

Professional Services Application Developer

Company: Delbridge Solutions Inc.

Location: Remote

Posted Nov 10, 2025

Delbridge Solutions is a fast-growing technology company with offices in North America and Europe. They implement world-class software solutions for Fortune 1000 clients. The company values collaboration, recognizes employees, and welcomes applications from people with disabilities.

Training & Exercises Specialist (HSEEP) / Federal Experience / J7

Company: Blueprint Creative Group

Location: Remote

Posted Nov 10, 2025

The job posting is for a contractor role with Blueprint Creative Group, a fast-growing program execution partner. The role involves leading or supporting planning, execution, and after-action processes for HSEEP-compliant exercises across various domains including health security, defense, and homeland security. Key responsibilities include developing exercise planning materials, conducting needs assessments, engaging stakeholders, and drafting after-action reports. The role requires expertise in HSEEP, public health, project management, evaluation, and stakeholder engagement. Preferred qualifications include a relevant degree, HSEEP certification, and experience with federal exercise programs.

Distinguished Security Engineer – FedRAMP High - Director Level

Company: Saviynt

Location: USA

Posted Nov 10, 2025

The job posting is for a Distinguished Security Engineer Director-Level Individual Contributor role at Saviynt, focusing on leading the company's FedRAMP security mission. The role involves driving FedRAMP certification, governance, and continuous monitoring, as well as hands-on security engineering, cross-functional security enablement, and compliance expansion. The ideal candidate should have extensive security architecture and engineering experience, FedRAMP authority, technical expertise in cloud and modern application security, and strong leadership and communication skills.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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