Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Distinguished Software Engineer (Security)

Company: HubSpot

Location: USA

Posted Nov 10, 2025

HubSpot is seeking a Distinguished Software Engineer to define and build secure systems at scale. The role involves leveraging expertise to elevate the future of security, bridge gaps between teams, assess risks, and implement controls. The ideal candidate will have 15+ years of experience in software development and information security, with a focus on security architecture, risk assessment, and threat modeling. They will also drive the evolution of AI security strategy and mentor others.

AVP Sales

Company: Zafran.io

Location: Remote

Posted Nov 10, 2025

The Area Vice President of Sales East will drive hypergrowth customer acquisition and bookings through effective leadership of the regional sales organization. The role involves talent acquisition, team development, strategic partnership management, and ensuring consistent pipeline generation and revenue achievement. Zafran, the company behind the role, aims to stop the exploitation of vulnerabilities everywhere and is backed by Sequoia Capital and Cyberstarts.

SaaS Engineer - Productivity and Collaboration

Company: Dropbox

Location: Poland

Posted Nov 10, 2025

The role is for a SaaS Engineer to manage and optimize Dropbox's SaaS ecosystem. The ideal candidate has experience administering collaboration platforms like Google Workspace, Slack, Zoom, and Dropbox, along with strong scripting and automation skills. The responsibilities include administering SaaS platforms, evaluating new features, measuring adoption trends, identifying AI automation opportunities, troubleshooting incidents, and delivering documentation and training. The requirements include 5+ years of experience administering enterprise SaaS platforms, experience with automationscripting, familiarity with SaaS APIs and integrations, strong analytical skills, excellent troubleshooting and communication skills, and the ability to work independently and crossfunctionally. Preferred qualifications include certifications in Google Workspace or Slack administration, experience with SaaS adoption programs, familiarity with AI/ML-powered SaaS features, and a background in SaaS spend optimization and vendor management.

Senior Fullstack Engineer

Company: FAIRTIQ AG

Location: Remote

Posted Nov 10, 2025

FAIRTIQ seeks a Software Engineer to develop a scalable web service for account management, working in an agile environment with a focus on innovation and global expansion. The role offers growth opportunities and a dynamic international team.

Senior Software Engineer - Community Support Engineering(Multiple roles)

Company: Airbnb

Location: China

Posted Nov 10, 2025

Airbnb is hiring 2 Senior Software Engineers in China to join the Community Support Engineering team. The role involves developing and evolving CS engineering foundations, working cross-functionally, and leading project execution to enhance customer and agent experience. The ideal candidate should have 5+ years of industry experience, proficiency in programming languages, and experience in building large and scalable systems.

Platform Engineer

Company: Scene Health

Location: USA

Posted Nov 10, 2025

Scene Health is a company on a mission to solve medication nonadherence. They provide a platform of mobile and web-based applications used in the US and abroad. The company works with world-renowned clinicians and scientists to help patients facing significant health challenges. They are looking for a Platform Engineer to join their team and help establish a vision for DevOps, recommend and deploy changes to infrastructure, and help achieve higher levels of compliance certification.

Senior DevOps Engineer - AI & Data Infrastructure

Company: Goodnotes

Location: Asia,Singapore

Posted Nov 10, 2025

The AI team at Goodnotes is seeking a talented engineer to join their distributed team across Europe and Asia. The role involves building and maintaining infrastructure for running end-to-end AI technology, including large language models, math solvers, and handwriting recognition systems. The ideal candidate will have experience with lakehouse architecture, backend development, Linux and networking fundamentals, network and container security, AWS products, Kubernetes, distributed databases, and CICD pipelines.

Financial controller

Company: Dalstrong

Location: Remote

Posted Nov 10, 2025

Dalstrong is a fast-paced, high-growth international kitchen knife and cookware ecommerce company based in Canada with a fully remote team. They seek a Financial Controller with CPA certification, 7+ years of experience, and expertise in GAAP, ERP systems, and financial reporting. The role involves financial management, internal controls, and compliance with global accounting standards.

Solutions Engineer

Company: Torchlight Analytics LLC

Location: Remote

Posted Nov 10, 2025

The Solutions Engineer role at Torchlight is a senior technical consultant responsible for partnering with the Account Team to solve complex customer business problems. The role involves architecting and demonstrating tailored solutions using Catalyst's API services and platform capabilities. Key responsibilities include pre-sales solutioning, technical enablement, designing custom demonstrations, architecting technical solutions, and providing post-sales implementation support. The role requires applied technical expertise, solution architecture skills, technical consulting, excellent communication, problem-solving, and collaboration abilities.

Android Engineer - App Analysis

Company: Data Theorem

Location: Remote

Posted Nov 10, 2025

Data Theorem is a cybersecurity company focused on creating a more secure world for data. They are searching for exceptional talent to grow and take ownership of projects. As an Android engineer, you will work on tools to analyze Android applications for security and privacy issues, collaborate with the security research team, and be part of a global engineering team.

Principal Customer Success Manager

Company: Aidoc

Location: Remote

Posted Nov 10, 2025

Aidoc is seeking a Principal Customer Success Manager to drive strategic partnerships and transform healthcare through AI. The role offers impactful collaboration with global health systems, career growth, and comprehensive benefits, reflecting the company's mission to improve patient outcomes with innovative technology.

Healthcare Recruiter

Company: SmartScale360

Location: Philippines

Posted Nov 10, 2025

The job overview describes a Healthcare Recruiter role focused on sourcing, selecting, and onboarding caregivers for senior care. The position involves managing the full recruitment cycle, building relationships with candidates, and collaborating with hiring teams. The role requires experience in recruitment, strong communication skills, and proficiency in Microsoft Office and recruitment platforms.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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