Customer Experience Jobs

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Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior/Staff Product Designer

Company: Kraken

Location: Remote

Posted Nov 10, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They are seeking a Senior Product Designer to shape the future of Kraken by creating intuitive and aesthetically excellent user experiences for their consumer-focused trading apps.

Senior Product Manager - AI

Company: Daxko

Location: Remote

Posted Nov 10, 2025

Daxko is a company that powers wellness and helps health and wellness facilities operate efficiently and engage members. They are seeking a Senior Product Manager for AI to lead the development of AI capabilities for YMCAs, JCCs, fitness centers, and studios. The role involves defining the vision, strategy, and roadmap for the AI platform, partnering with engineering teams, identifying high-value AI use cases, and measuring adoption and performance.

Vice President of Product Management

Company: Modern Health

Location: Remote

Posted Nov 10, 2025

The role is a high-visibility position in a fast-growing company, working closely with the leadership team to build strategic product lines. It requires strong leadership, communication, and stakeholder management skills to drive measurable outcomes and inspire high-performing teams.

VP - Brand and Communications

Company: Aidoc

Location: Remote

Posted Nov 10, 2025

Aidoc is a healthcare AI company that helps health systems deliver smarter and faster care. It has FDA-cleared AI solutions deployed across 150+ health systems globally. The company aims to transform patient outcomes through clinical AI and eliminate preventable care gaps. Aidoc is backed by major investors and has raised $370 million to date.

Client Relations Specialist

Company: UZ Marketing (US Company)

Location: Latin America

Posted Nov 10, 2025

This job posting promotes a remote bilingual sales agent position with a US company offering a great salary, bonuses, and paid training. The role requires fluency in Spanish and English, with full-time hours potentially including weekends. Applicants need reliable tech equipment and must be comfortable with performance monitoring. The opportunity emphasizes earning potential through hard work and includes PTO benefits.

Enterprise Customer Success Manager

Company: Canonical

Location: Remote

Posted Nov 10, 2025

Canonical is a leading provider of open source software and operating systems. The company is hiring an Enterprise Customer Success Manager to reduce risk, facilitate adoption, and support expansion within existing accounts. The role involves onboarding new customers, managing a portfolio of customers, and collaborating with various teams to deliver engagement plans.

Sales Manager

Company: Cloudbeds

Location: Remote

Posted Nov 10, 2025

The text describes a Sales Manager role at Cloudbeds, focusing on expanding the company's presence in the hospitality industry. The role involves identifying new business opportunities, building relationships with prospects, and showcasing Cloudbeds' SaaS solutions. The ideal candidate should have experience in selling technology solutions to the hotel or hospitality industry, a self-motivated and results-oriented mindset, and excellent communication and negotiation skills.

Senior Applied Machine Learning Engineer - Search & Recommendations

Company: Upwork

Location: Remote

Posted Nov 10, 2025

Upwork is a global work marketplace connecting businesses with skilled independent talent. It offers AI-powered solutions and facilitates over $25 billion in economic opportunity. The company seeks a Senior Applied Machine Learning Engineer to leverage advanced techniques for improving user experience and platform performance.

Software Engineer - Commerce Platform

Company: Twilio

Location: Remote

Posted Nov 10, 2025

This job posting highlights a Software Engineer role at Twilio's Commerce Platform Team, focusing on building scalable systems and transitioning to a next-generation architecture. Responsibilities include designing services, troubleshooting, and collaborating with teams. Qualifications emphasize experience with AWS, Java, and cloud technologies. The role offers remote work from Ireland with competitive benefits.

English Voice-Over Production Specialist

Company: HoYoverse

Location: Remote

Posted Nov 10, 2025

The job posting outlines the responsibilities and requirements for a Studio Monitoring and Quality Control role at HoYoverse. The position involves overseeing voice acting content, managing recording audio quality, preparing scripts, collaborating with teams, and ensuring timely delivery of voice assets. It requires near-native proficiency in Chinese and English, experience in game development and localization, technical skills with audio middleware, and strong communication and teamwork abilities.

Senior AI/ML Data Engineer

Company: Hostaway

Location: Remote

Posted Nov 10, 2025

Hostaway is a SaaS scaleup transforming the vacation rental industry with innovative solutions and partnerships. They are seeking a Senior Data Engineer to build and maintain data pipelines, develop embeddings and RAG systems, and collaborate with product and platform teams. The role offers competitive compensation, 100% remote work, equity, professional growth opportunities, and a values-driven culture.

Practice Manager - Professional Services

Company: ExtraHop

Location: Remote

Posted Nov 10, 2025

The Practice Manager role emphasizes customer success and team leadership, with responsibilities including collaboration with sales, project management, and team development. Qualifications require IT experience, leadership skills, and expertise in networking protocols.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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