Customer Experience Jobs

Positions 1,742,714 Updated daily

The Customer Experience landscape is expanding faster than ever, driven by omnichannel commerce, AI‑powered personalization, and real‑time analytics. 1799 open positions reflect a sector that values measurable impact, rapid iteration, and a data‑driven approach to delighting customers. Companies are hiring to close gaps in journey mapping, sentiment analysis, and service design, making CX a high‑growth field for tech‑savvy professionals.

Roles span the spectrum from CX Analyst, who mines survey data in Qualtrics or Medallia and builds NPS dashboards, to CX Designer, who creates journey maps and prototypes in Figma or Adobe XD. CX Operations specialists automate ticket routing in Zendesk or Service Cloud, while CX Managers oversee cross‑functional squads that integrate AI chatbots and voice assistants. Every position requires a blend of analytical rigor, design thinking, and mastery of tools like Salesforce Service Cloud, Genesys, and Intercom.

Salary transparency is crucial for CX talent because compensation is tied closely to quantifiable metrics—NPS, CSAT, churn reduction. Clear pay ranges empower professionals to benchmark their value, negotiate confidently, and join organizations that reward measurable customer impact. Transparent data also builds trust, a core CX principle, by ensuring that compensation reflects the tangible value delivered to customers.

Senior RoR Developer

Company: OnTheGoSystems

Location: Anywhere in the World

Posted Feb 09, 2026

Senior Python Backend Developer

Company: SKYCATCHFIRE

Location: Anywhere in the World

Posted Feb 06, 2026

Business Analyst

Company: IBM

Location: Perth, AU

Posted Jan 07, 2026

IBM seeks a Business Analyst with expertise in Energy and Utilities, Agile methodologies, and data analytics. The role offers global opportunities to drive digital transformation and client engagement through cloud technologies and cognitive solutions.

Technical Architect-Cloud Platforms

Company: IBM

Location: BANGALORE, IN

Posted Jan 07, 2026

This job description outlines a role at IBM Consulting involving technical expertise, client collaboration, and leadership in delivering innovative solutions. It highlights opportunities for skill development, cross-disciplinary work, and industry knowledge growth. Requirements include a bachelor's degree, storage expertise, and experience with cloud technologies.

Data Engineer-Data Platforms

Company: IBM

Location: Mumbai, IN

Posted Jan 07, 2026

This job description outlines a Big Data Engineer role at IBM Consulting, involving development of data solutions, infrastructure management, and collaboration with data scientists. Requirements include expertise in Hadoop, Spark, Python, and cloud technologies, with emphasis on scalable data processing and system optimization.

Software Engineer (WordPress Developer)

Company: RebelCode

Location: Anywhere in the World

Posted Feb 09, 2026

Senior penetration tester

Company: IBM

Location: BANGALORE, IN

Posted Jan 07, 2026

IBM emphasizes innovation, security, and professional growth in its job offerings. The role involves penetration testing, threat modeling, and secure coding practices. The company promotes a collaborative environment with opportunities for career development and impactful problem-solving.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Coordinator or Analyst earns $60k–$90k, mid‑level CX Analyst or Designer earns $90k–$140k, senior CX Manager earns $140k–$200k, CX Director earns $200k–$280k, and VP of CX or Chief Experience Officer earns $280k and above. These ranges reflect U.S. averages from recent salary transparency data on the platform.
What skills and certifications are required for CX positions?
Core skills include journey mapping, data analysis with SQL or Python, NPS and CSAT measurement, and service design. Proficiency in Zendesk, Salesforce Service Cloud, Medallia, or Qualtrics is essential. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Professional, and Six Sigma Green Belt are highly valued and often required for mid‑senior roles.
Is remote work available for CX jobs?
The majority of CX Analyst, Designer, and Operations roles support remote or hybrid arrangements. Companies frequently list “Remote (US)” or “Work from Anywhere” in the job description, and many offer distributed teams that collaborate through Slack, Teams, and cloud‑based design tools.
What career progression paths exist within Customer Experience?
Typical progression: CX Coordinator ➜ CX Analyst ➜ CX Designer ➜ CX Manager ➜ CX Director ➜ VP of CX. Each step builds on analytics, design thinking, leadership, and strategic influence, with opportunities to pivot into product management, marketing, or data science as experience grows.
What are the current industry trends shaping CX roles?
Key trends include AI‑driven chatbots, voice assistant integration, hyper‑personalization based on real‑time data, and cross‑channel consistency. Companies are investing in AI sentiment analysis, experience‑as‑a‑service platforms, and privacy‑centric data collection to meet evolving regulatory standards. CX professionals must stay abreast of these trends to design experiences that drive loyalty and revenue.

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