Customer Satisfaction Jobs in Atlanta, GA

30,995 open positions · Updated daily

Looking for Customer Satisfaction jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Atlanta, GA area.

Produce Associate

Company: Walmart

Location: Albany, GA

Posted Jan 22, 2025

Business and Integration Arch Assoc Manager - Murex

Company: Accenture

Location: Atlanta, GA

Posted Jan 22, 2025

Accenture, a global professional services company, is seeking experienced Murex consultants for various projects. The role involves working with a team of Murex Subject Matter Experts, delivering services such as system transformation, DevOps enablers, cloud, continuous testing, upgrade, and managed services. The ideal candidate should have 5+ years of hands-on Murex Development/Business Analysis experience, advanced SQL skills, and a minimum of 5 years in Financial Markets with strong domain knowledge. Accenture values diversity and inclusion, and is committed to providing equal employment opportunities. The company offers opportunities in multiple locations including Los Angeles, San Francisco, Atlanta, Chicago, Boston, Florham Park, New York, and Irving.

Adobe Experience Manager Functional Lead

Company: Accenture

Location: Atlanta, GA

Posted Jan 22, 2025

Accenture Interactive is a leading digital agency that focuses on creating meaningful customer experiences. They drive growth for clients by designing, building, and running impactful experiences. Their approach involves transforming organizations, creating award-winning campaigns, and leveraging top-notch skills to build and manage platforms. They offer an end-to-end content lifecycle approach, ensuring relevant and immersive experiences. The role involves planning and performing analysis of content management activities, guiding design and implementation, and serving as a bridge between business and technical teams. The ideal candidate should have 5+ years of full lifecycle implementation experience, 3+ years in WCM applications, and a Bachelor's degree or equivalent. Bonus points for experience in eliciting business requirements, leading functional discussions, and working with various Digital Experience packaged solutions.

Manager, Customer Success Management

Company: ServiceTitan

Location: Atlanta, GA

Posted Jan 22, 2025

ServiceTitan is seeking a Manager, Customer Success Management to oversee a team of Customer Success Managers. The role involves coaching team members to achieve goals, handling escalations, and maintaining a positive team environment. The ideal candidate should have 3-5 years of people management experience, proven leadership skills, and a deep understanding of customer service. They should be solutions-oriented, adaptable, and have excellent emotional intelligence. The role offers a flexible work schedule, family-friendly benefits, ongoing learning opportunities, and a supportive company culture.

Technology Solution Architect

Company: Accenture

Location: Atlanta, GA

Posted Jan 22, 2025

SAP on Cloud Delivery Lead

Company: Accenture

Location: Atlanta, GA

Posted Jan 22, 2025

Oracle CC&B Functional Manager- South

Company: Accenture

Location: Atlanta, GA

Posted Jan 22, 2025

Accenture's Oracle practice is seeking a skilled professional with at least 5 years of experience in Oracle CC&B and functional testing. The role involves helping clients understand and transform their businesses using Oracle, leading project teams, and managing client relationships. The company offers a dynamic, inclusive environment with opportunities for growth and skill development. Bonus points for Oracle Cloud Certification, project management skills, and client trust-building abilities.

Baker and Packager Associate

Company: Walmart

Location: Albany, GA

Posted Jan 22, 2025

Customer Success Manager, Enterprise

Company: ServiceTitan

Location: Atlanta, GA

Posted Jan 22, 2025

ServiceTitan, a leading software technology platform for the trades, is seeking a Customer Success Manager, Enterprise. The role involves managing a portfolio of high-touch enterprise customers, building senior-level relationships, and collaborating with customers to solve complex problems. The ideal candidate should have 4+ years of account/project management experience, strong multi-tasking skills, and a passion for helping hard-working people. ServiceTitan offers a flexible work schedule, family-friendly benefits, ongoing learning opportunities, and a diverse, inclusive culture.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages