Customer Satisfaction Jobs in Austin, TX

Positions 65,066 Updated daily

Looking for Customer Satisfaction jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Austin, TX area.

Transportation Engineer-Project Manager

Company: Mendez Engineering

Location: San Antonio, TX

Posted May 13, 2025

Utilize construction estimating tools such as HeavyBid to prepare accurate cost assessments. Collaborate with architects, engineers, contractors, and other…

Communications Security Operator (FLEX)

Company: Marksman Security

Location: San Antonio, TX

Posted May 14, 2025

Non-Commissioned security license through the state of Texas. Manage incoming phone calls and alerts via internal communications system, national weather, and…

Donor Relationship Concierge - Fixed Sites (Entry Level Promotional Marketing)

Company: Gulf Coast Regional Blood Center

Location: Houston, TX

Posted May 13, 2025

Associate’s degree in healthcare, hospitality, marketing, public relations or a related field from an accredited college or university plus a minimum of three…

Graphic & Multimedia Designer

Company: ARI-Armaturen Albert Richter GmbH & Co. KG

Location: Webster, TX

Posted May 13, 2025

Provide in-house graphic design, including image photoshop, literature design, direct mail products, adverts, posters, packaging, social media graphics, and…

HR Data Analyst (Workday)

Company: DFW International Airport

Location: Dallas-Fort Worth, TX

Posted May 13, 2025

Develops and applies mathematical models on structured and unstructured data sets to provide detailed analysis of current state and make predictions of likely…

Accountant

Company: Austin Regional Clinic

Location: Austin, TX

Posted May 13, 2025

Bachelor’s degree in accounting, Finance or Business Administration, or the equivalent coursework in a related specialized field, and two+ years of related…

Finish Carpenter

Company: DeWalls

Location: Dallas, TX

Posted May 14, 2025

Read and interpret schematics and blueprints to ensure proper installation and fabrication of carpentry elements. Job Types: Full-time, Contract.

Sales Associate/Repair Technician

Company: ZAGG

Location: Addison, TX

Posted May 13, 2025

ZAGG is the gold standard in mobile device protection and accessories. Installing purchased accessories, especially the InvisibleShield, on customers' devices.

IT BUSINESS ANALYST III

Company: Frost Bank

Location: San Antonio, TX

Posted May 13, 2025

Provide leadership, guidance, and training to staff, and assist in the cross-training of staff to develop growth opportunities while establishing backup for…

Junior Staff Accountant

Company: Harris County Department of Education

Location: Houston, TX

Posted May 13, 2025

Prepare monthly journal entry transactions including facilities charges, tax revenues and indirect costs and other accounting transactions.

Life Insurance Sales Associate

Company: Growth and Grace

Location: Houston, TX

Posted May 13, 2025

If you’re not yet licensed, no worries – we provide some of the best training in the industry for new agents. A proven track record in outside sales is a plus,…

Contract Data Analyst

Company: Amyx, Inc.

Location: San Antonio, TX

Posted May 14, 2025

Knowledge of methods and techniques of fact-finding, analysis, and resolution of complex problems, and the ability to develop concrete action plans to solve…

Frequently Asked Questions

What are the typical salary ranges for Customer Satisfaction roles by seniority?
Salaries for Customer Satisfaction roles vary significantly based on experience, location, and company size. Entry-level Customer Support Specialists typically earn between $40,000 and $60,000 annually. Mid-level positions, such as Senior Customer Service Representatives or CX Analysts, often range from $60,000 to $90,000. Senior roles like Customer Success Managers, CX Strategists, or Directors of Customer Experience can command salaries from $90,000 to over $150,000, especially in tech companies or those with complex product offerings.
What skills and certifications are essential for Customer Satisfaction professionals?
Key skills include exceptional communication (written and verbal), active listening, empathy, problem-solving, and conflict resolution. Proficiency with CRM platforms like Salesforce Service Cloud, Zendesk, HubSpot Service Hub, or Intercom is vital. For more analytical or strategic CX roles, data analysis skills and experience with tools like Tableau or Google Analytics are beneficial. Relevant certifications include the Certified Customer Experience Professional (CCXP) from the CXPA, specific CRM platform certifications, or ITIL Foundation for roles in technical support operations.
Is remote work commonly available for Customer Satisfaction roles?
Yes, remote work is highly prevalent in the Customer Satisfaction field, particularly for frontline customer support and some customer success management roles. The nature of these positions, often relying on cloud-based communication tools, CRMs, and knowledge bases, makes them well-suited for remote or hybrid models. Companies often provide comprehensive virtual onboarding and support to ensure remote teams remain connected and effective, offering flexibility for many professionals.
What are the common career progression paths within Customer Satisfaction?
Career paths often start with Customer Support Specialist roles, progressing to Senior Specialist or Team Lead. From there, individuals can advance to Manager or Director of Customer Success/Experience. Specialization is also common, leading to roles such as CX Analyst, Journey Mapper, Product Support Engineer, or Customer Advocacy Manager. Some professionals transition into related fields like Product Management, Sales Enablement, or Learning & Development, leveraging their deep understanding of customer needs and product usage.
What are the current industry trends impacting Customer Satisfaction?
Several trends are reshaping the Customer Satisfaction landscape. There's a strong push towards <em>proactive customer experience</em>, using data and AI (like sentiment analysis tools or predictive analytics) to anticipate and address customer needs before they arise. The adoption of <em>AI-powered chatbots and self-service portals</em> continues to grow, automating routine inquiries and freeing human agents for complex issues. Furthermore, an increased focus on <em>omnichannel experiences</em> ensures seamless interactions across all touchpoints, and the emphasis on demonstrating <em>Customer Experience ROI</em> drives data-driven decision-making and investment in advanced VoC (Voice of Customer) programs.

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