Customer Satisfaction Jobs in Chicago, IL

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Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Partner Growth Manager

Company: ActiveCampaign

Location: Chicago, IL

Posted Jan 31, 2025

ActiveCampaign is seeking a Partner Growth Manager with extensive experience in SaaS customer success or account management, preferably in MarTech channel sales. The role involves managing a book of business, educating and engaging partners, and developing expertise in ActiveCampaign's platform to coach and support partners. The ideal candidate should have strong organizational and communication skills, a passion for providing excellent partner experiences, and the ability to work well in a team. ActiveCampaign, a global multicultural company with high customer satisfaction ratings, offers comprehensive benefits including health and wellness, open paid time off, generous 401k matching, and professional development resources.

Senior Director Cybersecurity - IAM and Architecture

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 31, 2025

McDonald's is seeking a Senior Director of Identity and Access Management to lead the development and implementation of innovative IAM strategies and solutions. The role involves driving the creation of pioneering IAM strategies, developing a strategic vision for User Access Enforcement, leading large-scale IAM projects, and providing strong leadership to the IAM team. The ideal candidate should have 5+ years of experience leading IAM teams, proficiency in IAM technologies, and strong people leadership skills.

Marketing Analytics Manager

Company: SpotHero

Location: Chicago, IL

Posted Jan 31, 2025

SpotHero, a rapidly growing parking industry technology company, is seeking a Marketing Analytics Manager. The role involves leading a team of analysts, developing a marketing analytics roadmap, and designing marketing models. The ideal candidate should have a minimum of 3 years of experience in marketing analytics leadership, strong SQL and Python skills, and a deep understanding of marketing attribution and ROI methodologies. SpotHero offers a competitive salary, excellent benefits, flexible PTO, and a supportive work environment.

Lead Due Diligence Specialist

Company: Discover

Location: Chicago, IL

Posted Jan 30, 2025

Discover offers a bright future with meaningful work from day one. The company values individuality and encourages growth. The role involves coordinating risk assessment and due diligence for new and existing business partners and new product initiatives. The position requires a Bachelor's degree in business administration, management, marketing, or a related field, and 4+ years of experience in financial services. The compensation ranges from $77,500 to $131,500, with additional incentives. Discover is committed to a diverse and inclusive workplace and complies with federal, state, and local laws regarding equal opportunity and reasonable accommodations.

Sr. Director, Cyber Business Office

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 31, 2025

McDonald's is seeking a Sr Director Cyber Business Office to lead and oversee the execution of their Securing the Arches Strategy. The role involves implementing a comprehensive cybersecurity program, developing metrics and reporting frameworks, and collaborating with various teams. The ideal candidate should have experience leading sophisticated programs, influencing high-performing teams, and managing risks with a focus on security and compliance.

Senior Customer Success Manager

Company: Jobba Trade Technologies, Inc.

Location: Chicago, IL

Posted Jan 30, 2025

Jobba Trade Technologies is seeking a Senior Customer Success Manager to lead the successful transition from sale to client implementation, recommend workflows, develop and facilitate training, build trusted advisor relationships, and elevate the overall client experience. The role involves managing complex, valuable, and at-risk customers, developing processes and training programs, and coaching junior team members. Required skills include 57 years of experience in consulting services or software implementation, demonstrated success in driving product adoption, tech savviness, proactive client engagement, and business acumen. Preferred skills include a Bachelor's degree, construction or service industry experience, CRM ERP and client management experience, and curriculum and learning content development experience.

Project Manager - Construction [48023]

Company: Technology Resource Group

Location: Chicago, IL

Posted Jan 31, 2025

Collaborate with the quality assurance team to develop and implement quality control processes during production. Risk Management and Problem-Solving:

Product Manager (EMV Mobile Payments)

Company: Discover

Location: Chicago, IL

Posted Jan 30, 2025

Discover is offering a job opportunity for an EMV Mobile Payments Product Manager. The role involves developing and managing the Mobile DPAS product, which enables contactless payments using mobile devices. The successful candidate will be responsible for creating the product strategy, roadmap, and features based on client needs. They will also be accountable for achieving specific goals for each product, evaluating product performance, and identifying innovations to address customer needs. The ideal candidate should have a Bachelor's degree in a relevant field and at least 6 years of experience in Product Management. Bonus points for a Masters degree, experience in the payments industry, and knowledge of EMV specifications.

Sales Brand Manager – Illinois

Company: Wana Brands

Location: Chicago, IL

Posted Jan 31, 2025

Canopy USA LLC, a leading multistate operator in the US cannabis industry, is consolidating operations across its three business units - Wana Brands, Jetty, and Acreage. The company aims to realize synergies, cost savings, and support growth in state-legal markets, particularly in the Midwestern and Northeastern US. Canopy USA LLC values its employees, encouraging continuous learning and growth, and is seeking a passionate and experienced individual to promote Wana Brands in Illinois. The role involves designing sales strategies, managing KPIs, and building relationships with key retailers. The company offers competitive compensation and benefits, including health insurance, life insurance, and a 401k plan.

Principal Product Owner - Digital Experiences

Company: Discover

Location: Chicago, IL

Posted Jan 31, 2025

Discover is seeking a Principal Product Owner for Digital Experiences to lead the development of a new mobile application feature for cardmembers to manage transaction disputes. The role involves partnering with various teams, defining product vision, prioritizing tasks, and ensuring adherence to compliance and quality standards. The ideal candidate should have a background in digital, product management, and financial services, with 6+ years of experience. The position offers a competitive salary and benefits package, and Discover is committed to a diverse and inclusive workplace.

Consultant, Comparative Analytics

Company: Strata Decision Technology

Location: Chicago, IL

Posted Jan 31, 2025

The job posting is for a Comparative Analytics Consultant role in healthcare. The successful candidate will work with healthcare organizations to implement, optimize, and provide advisory services for Strata's financial and operational benchmarking software solution. Key responsibilities include working with a team to implement the software, defining user requirements, configuring the system, leading customer training, communicating with team members, contributing to growth projects, collaborating with other solution consultants, and using SQL, Excel, and Strata tools. The ideal candidate should have a data-driven mindset, relevant experience, strong customer service skills, understanding of financial concepts, ability to adapt to new challenges, self-motivation, and willingness to travel. Additional points for professional or academic background in SQL, healthcare finance experience, setting productivity standards, and software implementation experience. The company values collaboration, continuous learning, and diversity, with a focus on inclusion and equity.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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