Customer Satisfaction Jobs in Chicago, IL

37,157 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Associate Director, Growth Marketing

Company: Codal

Location: Chicago, IL

Posted Jan 30, 2025

Codal, an award-winning web design and development consultancy, is seeking a highly motivated Associate Director of Growth Marketing. The ideal candidate will lead generation and acquisition campaigns, manage content, coordinate events, analyze data, and collaborate with sales teams. The role involves working in a fast-paced agile environment, running end-to-end marketing campaigns, and generating leads through digital marketing. The successful candidate will have a Bachelor's degree in marketing, 7+ years of B2B marketing experience, and proficiency in marketing automation, sales tools, and analytics tools. Codal offers competitive compensation, comprehensive benefits, and a vibrant company culture with regular events, office amenities, and a hybrid work model.

Application Architect

Company: Inspire11

Location: Chicago, IL

Posted Jan 30, 2025

Inspire11 is a full-service consulting firm that helps clients reach their full potential by leveraging innovative and strategic thought with technology. They are seeking a Senior Application Architect with strong development and architecture skills to work with clients on technology needs. The role involves working directly with multiple clients, interacting with key decision-makers, and leading a team of developers. The ideal candidate should have strong full-stack development experience, be skilled in modern JavaScript frameworks, and have experience with both relational and non-relational databases. Inspire11 offers opportunities for collaboration with experienced technologists, cutting-edge work, and competitive compensation.

Vehicle Sales & Lead Manager

Company: Berman Auto Group

Location: Chicago, IL

Posted Jan 30, 2025

The job posting is for a Vehicle Sales & Lead Manager position at Berman Infiniti of Chicago. The role involves driving sales, managing customer leads, overseeing the sales process, collaborating with the sales team, and providing guidance to less experienced team members. The ideal candidate should have proven experience in automotive sales or finance management, strong knowledge of CRM systems, exceptional communication skills, and a customer-focused mindset. Benefits include competitive PTO, multiple insurance options, 401K, and automotive discounts. The position requires flexible hours, including evenings and weekends.

Lead Implementation Specialist

Company: Discover

Location: Chicago, IL

Posted Jan 30, 2025

Discover is offering a job opportunity for a Software Development role with a competitive salary range of $77,500 to $131,500. The role involves designing and maintaining product LOB strategies within a business rule engine, ensuring accurate execution of credit policies. The company values unique qualities and encourages growth and making a difference. The position requires a Bachelor's degree in a related field and 4+ years of experience in Software Development, Data Analysis, Quality Assurance, Financial Services, Security, or Digital Fraud. Bonus points for a Masters degree, Java experience, and SQL knowledge. Discover offers a range of benefits including paid parental leave, 401k plan, medical, dental, vision, health savings account, STD, life, LTD, and AD&D, recognition program, education assistance, commuter benefits, family support programs, and employee stock purchase plan.

Software Engineer (Chicago/Schaumburg Hybrid)

Company: Motorola Solutions

Location: Chicago, IL

Posted Jan 30, 2025

Motorola Solutions is seeking passionate software engineers with Java experience for a role in developing CommandCentral Video Services and Edge Appliance Software. The successful candidate will participate in design and implementation activities, develop requirements, code, and testing solutions, collaborate with technical leaders, and demonstrate flexibility in a multiteam environment. The company values a people-first culture and offers competitive benefits, including a base salary range of $56,900 to $105,300 USD, incentive bonus plans, medical, dental, and vision benefits, a 401K with company match, 10 paid holidays, generous paid time off packages, an employee stock purchase plan, paid parental and family leave, and more.

Manager, Technology Deployment - US Restaurant Platform

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 30, 2025

McDonald's is embarking on a growth strategy called 'Accelerating the Arches', focusing on enhancing the customer experience through Delivery, Digital, and Drive-Thru initiatives. The company aims to modernize its technology, including POS, back office hardware, network infrastructure, and digital menu boards, across all US restaurants over the next three years. A Manager is sought to lead this deployment, ensuring successful implementation, integration, and adoption of the new platform. The role involves leadership, supplier partner engagement, collaborator engagement, risk management, change management, performance monitoring, and continuous improvement.

Sr. Technical Business Analyst

Company: NinjaHoldings

Location: Chicago, IL

Posted Jan 30, 2025

NinjaHoldings, founded in 2017, aims to revolutionize financial services for overlooked Americans through digital banking and lending products. The company's EDGE brand offers analytics services to businesses. The Sr Technical Business Analyst role involves leading strategic conversations, managing teams, and driving project planning. The ideal candidate should have extensive experience in business intelligence, a deep understanding of financial products, and strong leadership skills.

Project Manager II - PLC

Company: OpenGov

Location: Chicago, IL

Posted Jan 30, 2025

OpenGov is a mission-driven technology company that provides cloud software for cities, counties, and state agencies. They are currently hiring a Project Manager II to support and coordinate software implementation projects. The role involves setting project scope, timeline, and deliverables, managing multiple projects, and working closely with clients and cross-functional teams. The company offers a dynamic work environment, competitive benefits, and the opportunity to make a positive social impact.

Talent Global Process Owner

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 30, 2025

The job description outlines a strategic role for a Talent Intelligence Process Owner at Kraft Heinz. The role involves designing and running global capabilities for Talent Acquisition and Management, setting best practices, collaborating with internal and external stakeholders, and driving continuous improvement with employee experience at the center. The ideal candidate should have deep functional expertise in Talent Attraction and Management, exceptional problem-solving skills, and experience in improvement processes. The role is based in Chicago, IL, and offers a competitive salary range, performance-based bonus, and comprehensive benefits package. Kraft Heinz is an Equal Opportunity Employer.

Manager-Technical Product Management

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 30, 2025

McDonald's is accelerating its growth strategy, focusing on Delivery, Digital, and Drive-Thru. The company is investing in technology innovation, including AI and robotics, to enhance customer experience. The Product Manager Restaurant Development role involves leading the technical product management team, managing external vendor squads, and ensuring high-quality software development. The role requires a strong background in software development, Agile methodologies, and excellent communication skills.

Total Rewards Global Process Owner

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 30, 2025

The job description outlines a role for a Total Rewards Global Process Owner at Kraft Heinz. The position involves overseeing and harmonizing global Total Rewards processes, including compensation, benefits, and recognition administration. The role requires designing and running global capabilities for Total Rewards processes, collaborating with internal and external partners, and establishing key performance indicators. The ideal candidate should have deep experience in Total Rewards administration, strong leadership and communication skills, and a process improvement mindset. The role is based in Chicago, IL, and offers a competitive salary range, performance-based bonus, and comprehensive benefits package.

Content Production Strategist (Hybrid or Remote)

Company: Simantel

Location: Peoria, IL

Posted Jan 30, 2025

The Content Production Strategist is a crucial role in the content production department, responsible for creating customer-focused content across various channels. The strategist must have strong communication skills, be able to work with different teams, and have decision-making authority over communication strategies, job development, and process improvements. The role involves partnering with various teams, directing writers, and creating editorial calendars. The ideal candidate should have a bachelor's degree, superior writing skills, and a willingness to learn. Success is measured by client outcomes, strong relationships, quality content, and growth in the content production service line.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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