Customer Satisfaction Jobs in Chicago, IL

37,161 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Shift Supervisor Trainee

Company: CVS Health

Location: Rock Island, IL

Posted Jan 24, 2025

Lead BT Risk & Compliance Analyst

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

CHEESE SHOP/MURRAY'S CHEESE

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Pharmacy Technician

Company: CVS Health

Location: Bloomington, IL

Posted Jan 24, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by the purpose of 'Bringing our heart to every moment of your health'. The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional patient health care services, and adhering to all relevant laws and regulations.

Facilities Svc Program Admin

Company: Grainger

Location: Lake Forest, IL

Posted Jan 24, 2025

Grainger, a leading industrial distributor, is seeking a Facility Services Program Administrator. The role involves managing service management aspects including program implementation, contract compliance, service delivery, and business partner satisfaction. The administrator will be the primary point of contact for internal business partners and service providers, responsible for tracking preventative maintenance, vendor invoicing, and contract compliance. They will also assist in creating KPIs, SLAs, and financial reports. The ideal candidate should have strong communication skills, analytical abilities, and proficiency in various software tools. Grainger offers comprehensive benefits including medical, dental, vision, life insurance, paid time off, and a 401(k) plan.

Pharmacy Technician

Company: CVS Health

Location: Niles, IL

Posted Jan 24, 2025

(USA) Personal Shopper Lead - Sam's

Company: Walmart

Location: Decatur, IL

Posted Jan 24, 2025

The role involves assisting management in supervising associates, maintaining facility safety, supporting Sam's Club ecommerce plans, supervising ecommerce program associates, executing the Sam's Club Pickup plan, providing member service, maintaining sales floor and merchandise presentation, overseeing club pick up orders, developing and implementing processes, ensuring compliance with company policies, and leading and participating in teams. The job offers competitive pay, performance-based bonuses, and various benefits including health, financial, and paid time off benefits.

Barista

Company: Aramark

Location: Downer's Grove, IL

Posted Jan 24, 2025

Aramark is hiring full-time Baristas for a dynamic role with unlimited career growth. The position involves preparing specialty drinks, assisting with food preparation, and providing excellent customer service. The hourly rate ranges from $17.00 to $19.00, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings plans, and paid days off. Previous experience in customer service, cash handling, and barista roles is preferred. The role requires basic math skills, ability to work independently, and adherence to health and safety guidelines.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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