Customer Satisfaction Jobs in Chicago, IL

37,163 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Store Associate

Company: CVS Health

Location: Chicago, IL

Posted Jan 24, 2025

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Shift Supervisor Trainee

Company: CVS Health

Location: Calumet City, IL

Posted Jan 24, 2025

Lead Cook

Company: Sodexo

Location: Decatur, IL

Posted Jan 24, 2025

Director, Branch Network - East

Company: Grainger

Location: Lake Forest, IL

Posted Jan 24, 2025

Senior Pharmacy Care Technician - Schaumburg, IL

Company: UnitedHealth Group

Location: Schaumburg, IL

Posted Jan 24, 2025

UnitedHealthcare is offering a Senior Pharmacy Care Technician position with a focus on improving health quality outcomes through telephonic outreach to UHC Medicare members and their physicians/pharmacies. The role involves enhancing medication adherence and appropriate drug utilization. The company emphasizes a collaborative clinical and business environment, offering opportunities for growth and development. The position requires an active and unrestricted Pharmacy Technician license in Illinois, 3+ years of experience, and proficiency in Microsoft Office. The salary range is $19.86 to $38.85 per hour, with benefits including a comprehensive package, incentive programs, and 401k contribution. UnitedHealthcare is committed to diversity, equity, and environmental sustainability.

Health & Benefits - Support Specialist Team Lead (Remote)

Company: Inspira Financial

Location: Chicago, IL

Posted Jan 24, 2025

Inspira Financial is seeking a Team Lead Support Specialist to guide, support, and mentor Support Specialists. The role involves coaching, training, and developing team members, assisting with policy and procedure updates, and testing new product offerings and software applications. The ideal candidate should have strong communication skills, be action-oriented, and possess a high level of composure. Inspira Financial is recognized for its remarkable growth and outstanding workplace culture, offering competitive compensation and benefits.

FUEL CENTER/CLERK

Company: Kroger

Location: Springfield, IL

Posted Jan 24, 2025

Branch Manager

Company: PNC

Location: Palatine, IL

Posted Jan 24, 2025

The text describes a Branch Manager position at PNC's Retail Branch organization in Palatine, IL. The role involves managing branch performance, driving revenue and customer loyalty, creating a differentiated customer experience, leading ecosystem partners, managing risk and compliance, building a high-performing team, and driving the employee experience. The ideal candidate should have accountability, banking knowledge, client counseling skills, customer experience, decision-making abilities, and people management skills. Preferred qualifications include 5+ years of related experience and at least 2 years of supervisory experience. PNC offers comprehensive benefits including health insurance, retirement plans, and paid time off.

Personal Banker

Company: PNC

Location: Joliet, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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