Customer Satisfaction Jobs in Chicago, IL

37,163 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Project Lead - Romeoville, IL

Company: CRH

Location: Romeoville, IL

Posted Jan 24, 2025

Oldcastle Infrastructure, a CRH company, is seeking a Project Lead to serve as the 'voice of the customer' in their facilities. The role involves managing multiple sales orders concurrently, coordinating with various departments, and ensuring customer satisfaction from point of sale to on-site delivery. The ideal candidate should have a Bachelor's degree or equivalent work experience, preferably in Civil Engineering, and at least 3 years of project management experience. Strong organizational and communication skills, along with proficiency in MS Office, are required. The position offers a competitive salary, bonuses, and comprehensive benefits.

Cashier

Company: Kroger

Location: Hoffman Estates, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Cashier/Checker role at Mariano's, a grocery store chain in the Chicago Metro area. Key duties include providing excellent customer service, processing transactions efficiently, understanding and adhering to company policies, maintaining a clean and safe environment, and ensuring compliance with food safety regulations. The role requires strong communication skills, basic math knowledge, and the ability to handle stressful situations. Previous customer service or Bagger/Courtesy Clerk experience is desired but not mandatory. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for career growth.

Principal Privacy Compliance Specialist

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a Principal Compliance Specialist role with a focus on data privacy regulations. The role involves identifying and assessing compliance risks, supporting privacy program processes, and ensuring adherence to established Compliance Management System (CMS) governance. The ideal candidate will have a Bachelor's degree, 6+ years of experience in compliance, law, or risk management, and strong communication skills. Bonus points for a Masters degree, privacy compliance experience, and a Certified Regulatory Compliance Manager certification. Discover is committed to a diverse and inclusive workplace, offering competitive compensation and benefits.

STARBUCKS/BARISTA

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves providing excellent customer service in a safe and clean environment, promoting an inclusive work culture, and demonstrating the company's core values. Responsibilities include creating a welcoming atmosphere, gaining product knowledge, collaborating with team members, preparing beverages, maintaining product quality, ensuring safety, and handling customer and business issues with integrity. The role requires working in a high-paced environment, managing conflicts, and supporting diverse groups. Qualifications include excellent customer service skills, and previous relevant experience is desired. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Shift Supervisor Trainee

Company: CVS Health

Location: Elgin, IL

Posted Jan 24, 2025

MEAT/CLERK

Company: Kroger

Location: Aurora, IL

Posted Jan 24, 2025

FRONT END/RECEIVING LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Oak Park, IL

Posted Jan 24, 2025

Pharmacy Intern

Company: CVS Health

Location: Belleville, IL

Posted Jan 24, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

STORE/PRICE INTEGRITY CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves maintaining pricing documentation accuracy, demonstrating company values, and performing various responsibilities such as updating the UPC file, checking in vendors, and maintaining the Special Report File. The role requires flexibility, effective communication, and adherence to company policies. Qualifications include being prompt, tactful, and having good communication skills. The company, Mariano's, is part of the Kroger family and offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Pharmacy Technician

Company: CVS Health

Location: Wilmette, IL

Posted Jan 24, 2025

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state board of pharmacy requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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