Customer Satisfaction Jobs in Chicago, IL

37,163 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Associate Category Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking an Associate Category Manager for its Corporate Headquarters in Pleasant Prairie, WI. The role involves managing a product line, researching and sourcing new products, visiting vendors, and attending tradeshows. The ideal candidate should have a Bachelor's degree, 2-5 years of experience in Product Management, Supply Chain, or Marketing, and proficiency in Microsoft Office. Benefits include comprehensive insurance, 401(k) with employer match, bonus programs, paid holidays, and a Tuition Assistance Program. Uline offers on-site amenities like a café, fitness center, and walking trails.

ServiceNow Database Administrator

Company: Leidos

Location: O'Fallon, IL

Posted Jan 24, 2025

The Digital Modernization Sector is offering a ServiceNow Database Administrator position for the Global Solutions Management - Operations II (GSM-O II) contract at DISA. The role involves managing and maintaining the Defense Information System Network (DISN) within the DOD Information Network (DODIN), supporting DISA's mission and transformation through innovation. The candidate must be a US citizen with a Secret clearance and Security+ certification, and be able to commute to Fort Meade, Scott AFB, Hill AFB, or San Antonio TX. Key responsibilities include designing schema, optimizing queries, securing user access, and ensuring compliance with vendor agreements. The ideal candidate should have 3+ years of Oracle and AWS database experience, 2+ years of ServiceNow support, and strong communication skills.

Customer Service Representative

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

Addison Administrative & HR is offering a Customer Service Representative position in Westmont, IL with a salary of $17/hour. The role involves answering inbound calls, resolving customer issues, processing orders and returns, and communicating with sales representatives. The company is known for its excellent training, fun work environment, and opportunities for career growth. Requirements include 1+ years of customer service experience, proficiency in Salesforce and MS Office, strong communication skills, and a desire to work in a fast-paced environment. Benefits include high salaries, medical, dental, vision insurance, 401K, and monetary bonuses. The position may lead to permanent employment.

Microsoft 365 System Administrator

Company:

Location: Northbrook, IL

Posted Jan 24, 2025

Administrative Assistant

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

A steady company in Woodstock is hiring an Administrative Assistant for a direct role with excellent benefits up to $17/hr. The job involves assisting with office operations, order overflow, customer service tickets, accounts receivable, general admin tasks, and supporting sales and other departments. Requirements include at least one year of office support experience, strong communication and organization skills, and proficiency in Microsoft Office Suite. Addison Group offers high salaries, benefits, bonuses, potential permanent employment, and professional development support.

Insurance Agent

Company: COUNTRY Financial

Location: Champaign, IL

Posted Jan 24, 2025

COUNTRY Financial is seeking insurance sales agents dedicated to building customer networks, finding prospects, and ensuring their financial security. The company offers competitive compensation, benefits, and comprehensive training. The ideal agent is proactive, transparent, and customer-focused, with the ability to educate and build trust. While not required, obtaining necessary insurance licenses is essential. COUNTRY Financial is a respected organization with a strong history, offering incredible training and the flexibility to balance work and personal life.

Store Associate

Company: CVS Health

Location: South Elgin, IL

Posted Jan 24, 2025

Meat Cutter and Wrapper

Company: Walmart

Location: Evanston, IL

Posted Jan 24, 2025

Associate Product Manager

Company:

Location: Hickory Hills, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking an Associate Product Manager for its Corporate Headquarters in Pleasant Prairie, WI. The role involves managing a product line, researching and sourcing new products, visiting vendors, and attending tradeshows. The ideal candidate should have a Bachelor's degree, 2-5 years of experience in Product Management, Supply Chain, or Marketing, and proficiency in Microsoft Office. Benefits include comprehensive insurance, 401(k) with employer match, bonus programs, paid holidays, and generous paid time off. Uline offers additional perks like an on-site café, fitness center, and walking trails.

Member Assist Cart Attendant

Company: Walmart

Location: Addison, IL

Posted Jan 24, 2025

Planning and Inventory Manager

Company:

Location: Mundelein, IL

Posted Jan 24, 2025

Insurance Agent

Company: COUNTRY Financial

Location: DeKalb, IL

Posted Jan 24, 2025

COUNTRY Financial is seeking insurance sales agents dedicated to building customer networks, finding prospects, and ensuring their financial security. The company offers competitive compensation, benefits, and comprehensive training. The ideal agent is proactive, transparent, and customer-focused, with the ability to educate and build trust. While not required, obtaining necessary insurance licenses is essential. COUNTRY Financial is a respected, growing organization committed to customer service and diversity.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages