Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Grocery Clerk

Company: Kroger

Location: Park Ridge, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk at Mariano's, a Kroger company. Key duties include creating a positive customer experience, maintaining a clean and safe environment, assisting in sales and profit goals, and ensuring product freshness. The role involves customer service, product knowledge, and adherence to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

STORE/NIGHT CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves creating an outstanding customer experience, maintaining a safe and clean environment, assisting in reaching sales and profit goals, and embracing the company's core values. Responsibilities include promoting trust and respect, gaining product knowledge, recommending items, maintaining freshness, adhering to food safety regulations, reinforcing safety programs, and reporting any safety risks or illegal activities. The qualifications include stress management, basic math skills, and effective communication. The company, Mariano's, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Grocery Clerk

Company: Kroger

Location: Northbrook, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk at Mariano's, a Kroger company. Key duties include creating a positive customer experience, maintaining a clean and safe environment, assisting in sales and profit goals, and ensuring product freshness. The role involves customer service, product knowledge, and adherence to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

CUSTOMER SVC/CLERK

Company: Kroger

Location: Glendale Heights, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Calumet City, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk at Food 4 Less, a Kroger company. Key duties include creating a positive customer experience, maintaining a clean and safe environment, assisting in sales and profit goals, and ensuring product freshness. The role involves customer service, product knowledge, and adherence to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math. Previous retail experience is desired. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

PRODUCE/CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves creating a positive customer experience, maintaining a clean and safe environment, assisting in sales goals, and embodying the company's core values. Responsibilities include modeling friendly behavior, promoting corporate brands, maintaining product knowledge, and ensuring quality and freshness of merchandise. The role requires effective communication, stress management, and a food handler's permit. Previous retail experience is desired. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Cashier

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Park Ridge, IL

Posted Jan 24, 2025

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Freeport, IL

Posted Jan 24, 2025

The job description is for an Online Grocery Pick-Up Clerk, also known as an In-Store Grocery Shopper. The role involves selecting and gathering products for customers' online orders efficiently, ensuring freshness and quality. Responsibilities include assembling orders, processing payments, and delivering orders to customers' cars. The position requires excellent customer service skills to create a positive shopping experience. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include the ability to work without supervision, basic math skills, and excellent communication skills. Previous experience in personal shopping, production, or warehouse environments is desired. The Kroger Company, which includes Pick 'N Save, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

DELI/LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

MEAT/CLERK

Company: Kroger

Location: Naperville, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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