Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

STARBUCKS/BARISTA

Company: Kroger

Location: Lake Zurich, IL

Posted Jan 24, 2025

Part Time Associate Banker Chicago Central South (30 hours)

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 24, 2025

The job posting for an Associate Banker in Branch Banking emphasizes a strong commitment to customer and employee care, diversity, and inclusion. The role involves delivering exceptional customer experiences, building long-lasting relationships, and educating clients on financial solutions. Key responsibilities include managing lobby traffic, handling transactions, and assisting with new account openings. The ideal candidate should have customer service experience, be tech-savvy, and possess strong interpersonal skills. The company, Chase, is a leading financial services firm offering competitive rewards, benefits, and a diverse, inclusive work environment.

STR MGMT/GROCERY OPERATIONS MANAGER

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description outlines primary responsibilities for a leadership role in a Grocery Department, focusing on creating a positive customer experience, empowering associates, and ensuring efficient operations. Key duties include interviewing, training, and coaching staff, maintaining a friendly work environment, and adhering to food safety regulations. The role involves prioritizing tasks, communicating company information, and managing department budgets. Qualifications include effective communication, stress management, and leadership skills. The company, Mariano's (part of Kroger), values diversity, inclusion, and associate growth, offering comprehensive benefits and opportunities for career advancement.

PRODUCE/CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Alsip, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Courtesy Clerk/Grocery Bagger at Food 4 Less, a Kroger company. Key duties include bagging groceries, maintaining a clean store environment, assisting customers, performing basic shelf conditioning, and informing customers of specials. The role also involves cleaning, handling seasonal merchandise, and ensuring safety compliance. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, effective communication, stress management, and retail experience is preferred but not required. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Pharmacy Technician

Company: CVS Health

Location: Peoria, IL

Posted Jan 24, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by the purpose of 'Bringing our heart to every moment of your health'. The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional health care services, and adhering to all relevant laws and regulations.

FLORAL/CLERK

Company: Kroger

Location: Arlington Heights, IL

Posted Jan 24, 2025

The job description involves assisting in the design and merchandising of floral items, providing excellent customer service, and maintaining a clean, organized workspace. Responsibilities include greeting customers, creating floral arrangements, packaging orders, maintaining records, and adhering to company policies. The ideal candidate should have strong communication skills, be able to multi-task, and work well in a team. Past retail experience and knowledge of employment laws are preferred. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Senior Director, Product Management, Credit Risk Solutions

Company: TransUnion

Location: Chicago, IL

Posted Jan 24, 2025

TransUnion is seeking a Sr. Director of Product Management for their Credit Risk Solutions team. The role involves leading product management for TransUnion's Core Credit Report, with responsibilities including product strategy, innovation, feature requirements, GTM, commercialization, and ongoing product health. The ideal candidate should have 10+ years of progressive product management experience, end-to-end responsibility for product strategy, and a commercial, user-centric mindset. The position offers a competitive salary range of $166,800.00 - $250,000.00 annually, along with comprehensive benefits and a flexible work environment.

CUSTOMER SVC/SHIFT LEADER

Company: Kroger

Location: O'Fallon, IL

Posted Jan 24, 2025

The job description involves creating a positive customer experience, maintaining a clean and safe store environment, and overseeing store operations in the absence of the Store Manager. Responsibilities include working in various store areas, assisting in merchandising and operating initiatives, driving sales, managing labor and supply costs, and ensuring customer satisfaction with returns and exchanges. The role requires a positive attitude, adherence to food safety regulations, and reporting of safety risks or illegal activities. Qualifications include supervisory experience, dependability, integrity, and the ability to handle stress. The company, Ruler Foods, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Food Service Worker

Company: Sodexo

Location: Freeport, IL

Posted Jan 24, 2025

Sodexo is offering a full-time Food Service Worker position at SSM HEALTH MONROE HOSPITAL. The role involves preparing and serving a variety of menus, maintaining cleanliness, and providing excellent customer service. The job description highlights the company's commitment to creating a better everyday for everyone, offering a supportive work environment, and providing comprehensive benefits. No previous work experience is required, and successful candidates should be team-oriented, adaptable, reliable, and nurturing.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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