Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

FRONT END/RECEIVING LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves receiving and verifying grocery vendor deliveries, demonstrating company values, and providing excellent customer service. Responsibilities include teamwork, friendly customer interactions, operating equipment, maintaining store security, and ensuring product quality. The role requires strong interpersonal skills, the ability to work in a fast-paced environment, and adherence to food safety regulations. Benefits include comprehensive healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Merchandise Associate

Company: The TJX Companies, Inc.

Location: Springfield, IL

Posted Jan 24, 2025

Retail Associate Part-Time - NOW HIRING

Company: The TJX Companies, Inc.

Location: Gurnee, IL

Posted Jan 24, 2025

TJ Maxx Store 0081 in Gurnee, IL is seeking a customer-focused individual to contribute to the growth of their career. The role involves delivering excellent customer service, maintaining a clean store environment, and adhering to operational standards. The company offers a dynamic work environment with opportunities for growth and a comprehensive benefits package. TJ Maxx values diversity and encourages applicants to bring their unique perspectives to work.

Pharmacy Technician

Company: CVS Health

Location: Upper Alton, IL

Posted Jan 24, 2025

General Manager 5 - Food

Company: Sodexo

Location: Chicago, IL

Posted Jan 24, 2025

(USA) Member Team Lead

Company: Walmart

Location: Aurora, IL

Posted Jan 24, 2025

The job involves assisting management in supervising associates, communicating with members, providing excellent service, handling accounting tasks, developing processes, ensuring compliance with company policies, leading teams, and participating in various benefits. The role requires 6 months of retail experience and customer service experience, and the preferred candidate has supervisory experience.

Sales Consultant

Company: CarMax

Location: Schaumburg, IL

Posted Jan 24, 2025

Principal Product Owner (Backend Platform)

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a Product Professional role with a collaborative culture, opportunities for growth, and the chance to make a significant impact at a leading digital banking and payments company. The role involves partnering with stakeholders to define product vision, assess product performance, and develop strategic product plans. Key responsibilities include building product backlogs, aligning with compliance and quality standards, and collaborating with cross-functional teams to develop go-to-market strategies. The ideal candidate should have a Bachelor's degree in a relevant field and 6+ years of experience in Product Management or Engineering in Financial Services or Tech Industry. Bonus points for knowledge of APIs, Microservices, Datadog or Instana, and Agile certifications.

Store Manager

Company: The TJX Companies, Inc.

Location: Chicago, IL

Posted Jan 24, 2025

Backroom Coordinator

Company: The TJX Companies, Inc.

Location: Peoria, IL

Posted Jan 24, 2025

Marshalls, a retail store, is seeking a team player with 1 year of retail experience and 6 months of leadership experience. The role involves executing receiving and merchandising standards, ensuring a clean and organized store, and providing excellent customer service. The company offers a flexible schedule, competitive pay, and comprehensive benefits including associate discount, 401(k), health insurance, and more. Marshalls emphasizes a culture of honesty, integrity, and continuous change, encouraging employees to 'Discover Different' every day.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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