Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

PHARMACIST - DECATUR, IL - STORE 946 - MODIFIED FULL TIME

Company: Kroger

Location: Decatur, IL

Posted Jan 24, 2025

The job description involves creating an exceptional customer experience, ensuring a safe and clean environment, achieving sales and profit goals, and maintaining quality assurance standards. Key responsibilities include fulfilling prescription needs accurately, providing patient counseling, ensuring legal compliance, and maintaining a professional image. The role requires a Bachelor's Degree in pharmacy, current state pharmacist licensure, stress management skills, and effective communication. Retail experience and a second language are desired but not mandatory.

Grocery Clerk

Company: Kroger

Location: Crystal Lake, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk at Mariano's, a Kroger company. Key duties include creating a positive customer experience, maintaining a clean and safe environment, assisting in sales and profit goals, and ensuring product freshness. The role involves customer service, product knowledge, and adherence to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Branch Manager LaSalle and Kinzie

Company: PNC

Location: Chicago, IL

Posted Jan 24, 2025

Application Engineer (Full Stack)

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a job opportunity for an Application Engineer. The role involves analyzing, developing, and designing solutions for application software in an Agile environment. The successful candidate will perform technical design, coding with test automation, support, and documentation of software application modifications. They will ensure quality code delivery through continuous integration, development, and testing. The role also includes overseeing design and implementation of products, mentoring early-career engineers, and contributing to technology communities of practice. Qualifications include a Bachelor's degree in Computer Science or related field, 3+ years of IT/Engineering experience, and proficiency in Java, REST APIs, CI/CD pipelines, and cloud technologies like AWS, OpenShift, or Kubernetes. The position offers a competitive salary range and benefits package.

Residential Lawn Specialist/Aerator

Company: TruGreen

Location: Park Ridge, IL

Posted Jan 24, 2025

TruGreen, a leading lawn care company, is accepting applications on an ongoing basis. The job involves administering timely lawn applications, diagnosing and correcting customer problems, and recommending products. TruGreen offers competitive wages, health insurance, training, and development opportunities. The role is outdoors, and team members are dedicated to customer satisfaction and lawn science. TruGreen values diversity and inclusion, and is committed to hiring veterans.

Pharmacy Technician

Company: CVS Health

Location: Buffalo Grove, IL

Posted Jan 24, 2025

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including health insurance, retirement plans, and well-being programs.

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Territory Sales Representative

Company: TruGreen

Location: Springfield, IL

Posted Jan 24, 2025

TruGreen, America's leading lawn care company, is seeking a Territory Sales Representative. The role involves selling lawn care maintenance plans to both new and existing customers, either at their homes or over the phone. TruGreen values its employees, offering competitive wages, growth opportunities, and a supportive team environment. The job requires a customer-facing role, strong communication skills, and a reliable vehicle. Benefits include health insurance, financial resources, training, and paid time off.

Financial Services Representative - SIE (Chicago, IL)

Company: Morgan Stanley

Location: Chicago, IL

Posted Jan 24, 2025

Morgan Stanley is seeking a goal-driven, customer-service oriented individual for a Financial Services Representative role. The successful candidate will engage clients via calls, answering questions about stock portfolios. Morgan Stanley will cover training costs for Series 7 & 63 Licenses. Key responsibilities include providing excellent customer service, educating clients on Morgan Stanley's advantages, driving sales, and maintaining high integrity. Benefits include comprehensive learning, hybrid work environment, competitive salary, and extensive benefits package. Requirements include passing the SIE Exam, relevant degree or experience, and flexibility for a hybrid schedule.

Cashier

Company: Kroger

Location: Buffalo Grove, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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