Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Deerfield, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Decatur, IL

Posted Jan 24, 2025

Cashier

Company: Kroger

Location: Peoria, IL

Posted Jan 24, 2025

Senior Engagement Manager - EX

Company: Qualtrics

Location: Chicago, IL

Posted Jan 24, 2025

Qualtrics is seeking an experienced Engagement Manager to lead project teams, design forward-thinking customer feedback programs, and influence clients. The role involves strategic project management, risk planning, and product development. Qualtrics offers professional development, industry insights, and cross-functional collaboration. The ideal candidate has 9+ years of experience, strong program management skills, and a proven track record in complex environments. Qualtrics values work-life integration, providing benefits like flexible work hours, office events, and a comprehensive benefits package.

Dietary Aide (Part-time)

Company: Aramark

Location: Elgin, IL

Posted Jan 24, 2025

Cashier

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Cashier/Checker role at Mariano's, a grocery store chain in the Chicago Metro area. Key duties include providing excellent customer service, processing transactions efficiently, understanding and adhering to company policies, maintaining a clean and safe environment, and ensuring compliance with food safety regulations. The role requires strong communication skills, basic math knowledge, and the ability to handle stressful situations. Previous customer service or Bagger/Courtesy Clerk experience is desired but not mandatory. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for career growth.

Grocery Clerk

Company: Kroger

Location: Carbondale, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk, emphasizing exceptional customer service, maintaining a clean and safe environment, and assisting in achieving sales and profit goals. Key duties include helping customers discover new products, informing them of specials, ensuring product freshness, and maintaining inventory. The role also involves promoting a positive attitude, adhering to food safety regulations, and reinforcing safety programs. The company values respect, honesty, integrity, diversity, inclusion, and safety, offering comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Cook

Company: Sodexo

Location: Mount Vernon, IL

Posted Jan 24, 2025

Sodexo is seeking a part-time Cook for varying shifts at SSM HEALTH ST. MARY'S HOSPITAL - CENTRALIA. The role involves preparing and creating nutritious dishes, ensuring customer service, and reducing food waste. Successful candidates should be team-oriented, adaptable, reliable, and promote a healthy/safe working environment. Sodexo offers a flexible work environment, training opportunities, and comprehensive benefits including paid time off, medical, dental, vision, tuition reimbursement, and more. The company values diversity and inclusion, fostering an environment where all employees are respected.

MURRAY'S/LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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