Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

STORE/NIGHT LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Food Service Worker I - West Washington SD # 10 - Nashville Add-on

Company: Aramark

Location: O'Fallon, IL

Posted Jan 24, 2025

The Food Service Worker I position at Aramark involves performing various food and beverage tasks, requiring high attention to detail and strong customer service. The role includes greeting guests, preparing and serving food, maintaining cleanliness, and handling food products to ensure food safety. The hourly rate ranges from $16.00 to $16.00, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings plans, and paid days off. The position requires flexibility, including working weekends and holidays, and adherence to company policies.

Pharmacy Technician

Company: CVS Health

Location: Sheffield, IL

Posted Jan 24, 2025

STORE/NIGHT LEAD CLERK

Company: Kroger

Location: Aurora, IL

Posted Jan 24, 2025

The job description involves creating a positive customer experience, maintaining a clean and safe environment, directing department functions, and supporting grocery operations. Key responsibilities include promoting trust, communicating information, collaborating with associates, setting performance goals, training staff, adhering to laws and guidelines, and managing inventory. The role requires effective communication, basic math skills, stress management, and knowledge of food safety regulations. High school education or equivalent is required, with management and grocery experience being preferred. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Cashier

Company: Kroger

Location: Bloomington, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Cashier/Checker role, emphasizing the importance of creating a positive customer experience, maintaining a clean and safe environment, and adhering to company values. Key tasks include processing transactions efficiently, handling various tenders, controlling loss, reporting discrepancies, and ensuring compliance with food safety regulations. The role also involves reinforcing safety programs, practicing preventive maintenance, and providing excellent customer service. The company, a large grocer with over 2,800 stores, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

DELI/COFFEE SHOP BARISTA

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Frozen Lead

Company: Kroger

Location: Buffalo Grove, IL

Posted Jan 24, 2025

Principal Card Disputes Strategy

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a Principal Disputes Strategy - Network and Compliance position that involves strategic direction for operational activities, ensuring efficient and compliant servicing operations for Billing Disputes. The role includes leading a cross-functional project to strengthen data and system functionality, and working with business compliance partners to evaluate RCSA methodology. The candidate will serve as a liaison between business partners and operations teams, collaborating on process enhancements and ensuring sound operational processes. Qualifications include a Bachelor's degree in Business Administration and Management or related field, 6+ years of customer service or related experience, and the ability to operate office equipment. Discover offers a competitive total compensation package, benefits, and a commitment to diversity and inclusion.

DAIRY/CLERK

Company: Kroger

Location: Buffalo Grove, IL

Posted Jan 24, 2025

The job description outlines a customer service role at Mariano's, a grocery store chain in the Chicago Metro area. The position involves creating a welcoming environment, assisting customers with product knowledge, maintaining product quality, and ensuring adherence to food safety regulations. The role also includes promoting a positive attitude, staying updated with ads, and practicing preventive maintenance. The desired qualifications include retail experience and a second language. The company offers comprehensive benefits, including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

BAKERY/LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves backing up the department manager, overseeing department operations, and mastering Standard Operating Procedures (SOPs) including merchandising, scheduling, and customer service. The role requires demonstrating company values, encouraging teamwork, and ensuring efficient labor utilization. Responsibilities include customer service, equipment operation, communication, and adherence to SOPs. Qualifications include a high school diploma, retail experience, strong interpersonal skills, and math abilities. The company, Mariano's, offers comprehensive benefits and growth opportunities.

PRODUCE/CLERK

Company: Kroger

Location: Glendale Heights, IL

Posted Jan 24, 2025

This job description outlines responsibilities for creating a positive customer experience, maintaining a clean and safe environment, and assisting in achieving sales and profit goals. Key tasks include promoting corporate brands, answering customer questions, preparing produce, maintaining product quality, and ensuring safety standards. The role requires effective communication, stress management, and the ability to work in a fast-paced environment. Qualifications include stress handling, communication skills, basic math knowledge, and a food handler's permit. Previous retail experience is desired. The company, Mariano's, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, discounts, tuition reimbursement, and growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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