Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Customer Svc/Clerk

Company: Kroger

Location: Buffalo Grove, IL

Posted Jan 24, 2025

Web Channel and SEO Director

Company: CVS Health

Location: Chicago, IL

Posted Jan 24, 2025

CVS Health is seeking a Web Channel Owner for Aetna Medicare, responsible for managing acquisition and engagement of members, prospects, and shoppers on Aetna.com and related digital properties. The role involves partnering across various teams to set direction for and manage execution of acquisition, conversion, and retention experiences. Key responsibilities include owning end-to-end public site experiences, defining and prioritizing digital marketing capabilities, directing SEO program, and serving as the marketing lead for integrating Aetna Medicare experiences into the core Aetna.com website. The ideal candidate should have 8+ years of experience managing an enterprise marketing website, 3+ years of people leadership, and deep proficiency in digital analytics.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Calumet City, IL

Posted Jan 24, 2025

PRODUCE/CLERK

Company: Kroger

Location: Marion, IL

Posted Jan 24, 2025

Teachers at Vernon Hills KinderCare

Company: KinderCare Learning Companies

Location: Vernon Hills, IL

Posted Jan 24, 2025

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers a variety of early education and child care options. They emphasize building confidence in kids, families, and the future. The company values its teachers, center staff, and field leaders, providing them with comprehensive benefits and opportunities for career growth. They implement a curriculum tailored to each child's needs, fostering a safe, nurturing environment for learning and growth. KinderCare's commitment to quality child care is reflected in their accredited programs across 40 states and the District of Columbia.

Teachers at Round Lake Beach KinderCare

Company: KinderCare Learning Companies

Location: Mundelein, IL

Posted Jan 24, 2025

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers a variety of early education and child care options. They emphasize building confidence in kids, families, and the future. The company values its teachers, center staff, and field leaders, providing them with comprehensive benefits and opportunities for career growth. They implement a curriculum tailored to each child's needs, fostering a safe, nurturing environment for learning and growth. KinderCare's commitment to quality child care is reflected in their accredited programs across 40 states and the District of Columbia.

Software Engineer, Machine Learning Platform & Operations

Company: Grainger

Location: Chicago, IL

Posted Jan 24, 2025

Grainger, a leading industrial distributor, is seeking passionate individuals to join their Machine Learning Operations & Platform team. The role involves building and maintaining core infrastructure components, designing user-friendly software systems, and guiding machine learning, product, and business domain teams. The ideal candidate should have strong software engineering fundamentals, experience with cloud-based services, and familiarity with DevOps or GitOps practices. Expertise in machine learning applications and associated frameworks is a plus.

Retail Sales Associate

Company: Staples

Location: Rock Island, IL

Posted Jan 24, 2025

DELI/DEPT LEADER

Company: Kroger

Location: Peoria, IL

Posted Jan 24, 2025

Practitioner Sales Hunter L2

Company: Wipro

Location: Chicago, IL

Posted Jan 24, 2025

Wipro is seeking a Practice Manager/Director for Oracle Services. The role involves building strong customer relationships, engaging with CXOs and business owners, and influencing digital strategy and technology. The ideal candidate should have expertise in business processes outsourcing, knowledge of Oracle platforms, and experience in selling and delivering large project transformations. They will collaborate with global teams, manage the pre-sales process, and provide thought leadership in technology areas. Wipro is committed to creating an inclusive workplace and values diversity.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages