Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Ottawa, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Courtesy Clerk/Grocery Bagger, which includes bagging groceries, maintaining a clean store environment, assisting customers, and performing basic shelf conditioning. The role requires strong customer service skills, effective communication, and the ability to handle stressful situations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Benefits include comprehensive healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Lead Cook

Company: Aramark

Location: Bradley, IL

Posted Jan 24, 2025

The Lead Cook is responsible for overseeing food preparation, supervising staff, and ensuring adherence to food safety and sanitation procedures. They schedule tasks, train employees, and maintain a positive attitude towards guests and colleagues. Previous supervisory experience, cooking experience, and food safety certification are required. The role involves physical demands and may require uniforms or PPE.

Anti-Money Laundering Escalation Associate

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 24, 2025

The Anti-Money Laundering Escalation Associate role at JPMorgan Chase involves reviewing and investigating potential AML, PEP, and negative media cases. The role supports the Commercial and Investment Bank's Wholesale KYC Operations, collaborating with various teams to mitigate risk. Required qualifications include a Bachelor's degree, 3+ years of AML/negative media experience, and understanding of AML red flags. Proficiency in JPMC bank systems and strong communication skills are also needed. The role offers a competitive total rewards package and a diverse, inclusive work environment.

Grocery Clerk

Company: Kroger

Location: Evergreen Park, IL

Posted Jan 24, 2025

Retail Loss Prevention Customer Service Associate I

Company: The TJX Companies, Inc.

Location: Schaumburg, IL

Posted Jan 24, 2025

HomeGoods is seeking a new team member for their Schaumburg, IL store. The role involves contributing to the growth of one's career, supporting a positive customer experience, and maintaining a strong partnership with store teams and Loss Prevention. The environment is dynamic yet encouraging, offering opportunities for growth and development. Key responsibilities include engaging customers, providing excellent service, deterring theft, and maintaining a safe environment. The company values excellent communication skills, good judgment, and the ability to work effectively with peers and supervisors. Benefits include an associate discount, EAP, smoking cessation, bereavement, 401(k) contributions, and more. The starting pay range is $14.00 to $16.75 per hour, with potential for a 401(k) match, medical/dental/vision, and other benefits based on service or hours requirements.

Cashier

Company: Kroger

Location: Wheaton, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Cashier/Checker role at Mariano's, a grocery store chain in the Chicago Metro area. Key duties include providing excellent customer service, processing transactions efficiently, understanding and adhering to company policies, maintaining a clean and safe environment, and ensuring compliance with food safety regulations. The role requires strong communication skills, basic math knowledge, and the ability to handle stressful situations. Previous customer service or Bagger/Courtesy Clerk experience is desired but not mandatory. Mariano's, part of the Kroger family, values its employees and offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for career growth.

Residential Lawn Specialist/Aerator

Company: TruGreen

Location: Champaign, IL

Posted Jan 24, 2025

TruGreen, a leading lawn care company, is accepting applications on an ongoing basis. The job involves administering timely lawn applications, diagnosing and correcting customer problems, and recommending products to grow the customer base. TruGreen offers competitive wages, health insurance, training, and development opportunities. The role is outdoors, with no two days being the same. The company values its employees, providing a supportive team environment and commitment to diversity and inclusion.

Director of Event Sales - Morton Arboretum

Company: Aramark

Location: Downer's Grove, IL

Posted Jan 24, 2025

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Decatur, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk at Mariano's, a Kroger company. Key duties include creating a positive customer experience, maintaining a clean and safe environment, assisting in sales and profit goals, and ensuring product freshness. The role involves customer service, product knowledge, and adherence to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Specialist, Development Program Manager (Hybrid)

Company: RTX

Location: Rockford, IL

Posted Jan 24, 2025

Collins Aerospace is seeking a Development Program Manager for their Ground Support Equipment organization in Rockford, IL. The role involves leading and managing multi-functional, multi-site engineering teams, overseeing program lifecycle, ensuring adherence to plans, schedules, and budgets, and directing all program phases from inception to completion. The position offers opportunities to sharpen project management skills, deepen understanding of complex program navigation, and expand expertise in legal compliance, proposal preparation, and financial negotiations. Qualifications include a university degree or advanced degree with relevant experience, or equivalent experience in absence of a degree. The role offers competitive benefits including medical, dental, vision insurance, generous 401(k) plan, tuition reimbursement, and more.

Managing Consultant, Services - Emerging Verticals Business Development (open to Remote US)

Company: Mastercard

Location: Chicago, IL

Posted Jan 24, 2025

Mastercard is seeking a Managing Consultant for its Services Business Development team to drive growth in value-added services within Emerging Verticals. The ideal candidate should have an undergraduate degree, preferably an MBA, and a proven track record in sales, managing a pipeline, and influencing stakeholders. They must possess excellent narrative development, storytelling, and presentation skills, along with strong analytical abilities and creativity. The role involves delivering against sales targets, managing client relationships, and driving innovation in Services. Mastercard offers competitive compensation and benefits, including health insurance, flexible spending accounts, paid leaves, 401k matching, and more.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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