Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Retail Store Manager - $5K and Relocation Available

Company: Spectrum

Location: O'Fallon, IL

Posted Jan 24, 2025

Spectrum is seeking a Retail Store Manager with 3-5 years of sales and customer service experience. The role involves inspiring a team, coaching sales reps, and ensuring store success. Benefits include dynamic growth, competitive pay, supportive teams, and total rewards. The position offers a base pay between $47,800.00 and $79,100.00, with a commission earnings target of $11,000.

Manager, OET Facilities & Reliability

Company: Grainger

Location: Lake Forest, IL

Posted Jan 24, 2025

Grainger, a leading industrial distributor, is seeking a Manager, DCET Facilities & Systems for a hybrid role based in Lake Forest, IL. The role involves leading a team, fostering a culture of safety and continuous improvement, and executing reliability strategies. The ideal candidate should have 7+ years of experience in maintaining reliability within a distribution center, strong leadership skills, and knowledge of maintenance and reliability best practices. Benefits include comprehensive health insurance, 401(k) contributions, and paid time off.

Application Engineer

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Senior Compliance Tester

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a job opportunity for a Compliance Tester. The role involves executing testing across DFS business units for adherence to Federal and State regulatory requirements, and assisting in leading the Compliance Review. The company values unique qualities and encourages growth, offering a chance to make a difference at a leading digital banking and payments company. The position requires a Bachelor's degree in Business Administration, Finance, Law, or related field, or equivalent experience in Compliance, Financial Services, Risk, and/or BSA/AML. The role involves inspecting documents, records, disclosures, systems, and reports to verify compliance, and compiling and maintaining work papers and supporting documentation of tests and findings. The base pay ranges from $67,000.00 to $113,000.00, with additional incentives possible. Discover is committed to a diverse and inclusive workplace.

Solar Appointment Setter

Company: Sunrun

Location: Peoria, IL

Posted Jan 24, 2025

Sunrun, a leading U.S. solar, storage, and energy services company, is hiring for a retail position. The role involves acting as the face of Sunrun in a designated partner retail store, building relationships, and educating potential customers on renewable energy and storage solutions. The successful candidate will have strong communication skills, technology skills, resilience, self-motivation, and passion for the mission. Sunrun offers a full benefits package, competitive sales commissions, and opportunities for career advancement. The top performers can earn up to $160,000/year.

J.P. Morgan Wealth Management - Investment Professional

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 24, 2025

J.P. Morgan Wealth Management is seeking an Unlicensed Investment Professional to assist clients with brokerage accounts, focusing on delivering exceptional customer service. The role involves discussing Individual Retirement Accounts, managing multiple priorities in a fast-paced environment, and fostering strong partnerships. Required qualifications include FINRA SIE, Series 7 and 63, a strong compliance record, and ability to work onsite during training and licensing. Preferred qualifications include a Bachelor's degree, 2 years of relevant experience, and excellent communication skills.

Process Engineer, Lead

Company: Grainger

Location: Lake Forest, IL

Posted Jan 24, 2025

Grainger, a leading industrial distributor, is seeking a Process Engineer to lead design and development of complex operational processes. The role involves advanced process modeling, simulation, and analysis to optimize fulfillment metrics. The candidate will oversee large-scale process improvement projects, coordinate cross-functional teams, and provide technical expertise. A Bachelor's degree in a relevant STEM field, 5+ years of process engineering experience, and proficiency in CAD, Visio, and MS Office Suite are required. Grainger offers comprehensive benefits including medical, dental, vision, life insurance, generous PTO, and a 401(k) match.

Pharmacy Technician

Company: CVS Health

Location: Deerfield, IL

Posted Jan 24, 2025

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing prescriptions, and ensuring regulatory compliance. The company offers a supportive environment, training, and opportunities for career growth. The ideal candidate should have attention to detail, customer service skills, and basic mathematical reasoning. Previous pharmacy or retail experience is preferred.

Senior Manager of Hardware Engineering

Company: Eaton

Location: Bolingbrook, IL

Posted Jan 24, 2025

H&M Store Manager

Company: H&M

Location: Gurnee, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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