Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Cashier

Company: Kroger

Location: Decatur, IL

Posted Jan 23, 2025

The job description outlines responsibilities for a Cashier/Checker role, emphasizing the importance of creating a positive customer experience, maintaining a clean and safe environment, and adhering to company values. Key tasks include processing transactions efficiently, handling various tenders, controlling loss, reporting discrepancies, and ensuring compliance with food safety regulations. The role also involves reinforcing safety programs, practicing preventive maintenance, and providing excellent customer service. The company, a large grocer with over 2,800 stores, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Cashier

Company: Kroger

Location: Northbrook, IL

Posted Jan 23, 2025

The job description outlines responsibilities for a Cashier/Checker role at Mariano's, a grocery store chain in the Chicago Metro area. Key duties include providing excellent customer service, processing transactions efficiently, understanding and adhering to company policies, maintaining a clean and safe environment, and ensuring compliance with food safety regulations. The role requires strong communication skills, basic math knowledge, and the ability to handle stressful situations. Previous customer service or Bagger/Courtesy Clerk experience is desired but not mandatory. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for career growth.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Bloomington, IL

Posted Jan 23, 2025

Grocery Clerk

Company: Kroger

Location: Decatur, IL

Posted Jan 23, 2025

The job description outlines responsibilities for a Grocery Clerk, emphasizing exceptional customer service, maintaining a clean and safe environment, and assisting in achieving sales and profit goals. Key duties include helping customers discover new products, informing them of specials, ensuring product freshness, and maintaining inventory. The role also involves promoting trust and respect among associates, adhering to food safety regulations, and reinforcing safety programs. The company, a large grocer with over 2,800 stores, values its employees, offering comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Grocery Clerk

Company: Kroger

Location: Palatine, IL

Posted Jan 23, 2025

Grocery Clerk

Company: Kroger

Location: Villa Park, IL

Posted Jan 23, 2025

Associate Technical Project Manager

Company: Burwood Group

Location: Chicago, IL

Posted Jan 23, 2025

Burwood Group is a culturally driven technology consulting firm founded in 1997, with over 200 employees across multiple locations. They are currently seeking a non-exempt Associate Project Manager for a 6-month contract position. The role involves facilitating project planning, resource management, task tracking, and administrative activities. The ideal candidate should have M&A knowledge, logistics experience, technical background, strong organizational skills, multitasking abilities, excellent communication skills, and preferably experience in a consulting environment. Burwood Group is known for its innovative culture, competitive benefits, and commitment to diversity and inclusion.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Oakbrook, IL

Posted Jan 23, 2025

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Arlington Heights, IL

Posted Jan 23, 2025

The job description is for an Online Grocery Pick-Up Clerk, also known as an In-Store Grocery Shopper. The role involves selecting and gathering products for customers' online orders efficiently, ensuring freshness and quality. Responsibilities include assembling orders, processing payments, and delivering orders to customers' cars. The position requires excellent customer service skills to create a positive shopping experience. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include the ability to work without supervision, basic math skills, and excellent communication skills. Previous experience in personal shopping, production, or warehouse environments is desired. Benefits include comprehensive healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Full-Time Loss Prevention Supervisor

Company: Kohl's

Location: Niles, IL

Posted Jan 23, 2025

The job posting is for a Loss Prevention Supervisor role at Kohl's. The role involves improving company profitability by executing theft prevention strategies, conducting operational audits, and leading teams to reduce shortage. The ideal candidate should have strong communication skills, ability to work independently, and excellent attention to detail. Prior experience in Loss Prevention, security, law enforcement, or retail is preferred. The pay range is $19.50 - $30.25, with benefits including work-life balance, health & wellness programs, savings & retirement benefits, insurance programs, and assistance for life events.

PRODUCE/CLERK

Company: Kroger

Location: Villa Park, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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