Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Senior Full-Stack Engineer

Company: Coates Group

Location: Chicago, IL

Posted Jan 23, 2025

Coates Group, a global technology company, is seeking a Senior FullStack Engineer to lead the technical execution and strategic development for Digital Menu Board solutions for Quick Service Restaurant (QSR) clients. The role involves technical leadership, strategic mentorship, architectural oversight, quality assurance, and cloud infrastructure collaboration. The ideal candidate should have extensive expertise in TypeScript, JavaScript, and object-oriented programming, along with advanced backend development skills and proficiency in frontend frameworks like Angular and React. The company values diversity, innovation, and continuous improvement, and offers competitive benefits including a Thrive Program with flexible work options and a focus on health and wellbeing.

Pay Global Process Owner

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 23, 2025

The job description outlines a strategic role for a Pay Global Process Owner at Kraft Heinz. The role involves designing and running global payroll capabilities, collaborating with internal and external stakeholders, and driving continuous improvement with employee experience at the center. The ideal candidate should have deep functional expertise in Global Payroll management, exceptional problem-solving skills, and experience in improvement processes. The role is based in Chicago, IL, and offers a competitive salary range, performance-based bonus, and comprehensive benefits package. Kraft Heinz is an Equal Opportunity Employer.

Employee Care Global Process Owner

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 23, 2025

The job description outlines a role for an Employee Care Global Process Owner at Kraft Heinz. The position involves designing and managing global capabilities for employee care processes, collaborating with internal and external partners, and establishing key performance indicators. The ideal candidate should have deep functional expertise in various employee processes, problem-solving skills, and experience in continuous improvement methodologies. The role is based in Chicago, IL, and offers a competitive salary range, performance-based bonus, and comprehensive benefits package. Kraft Heinz is an equal opportunity employer.

Planner Scheduler

Company: Flex

Location: Buffalo Grove, IL

Posted Jan 23, 2025

Solar Appointment Setter

Company: Sunrun

Location: Park Ridge, IL

Posted Jan 23, 2025

Sunrun, a leading U.S. solar, storage, and energy services company, is hiring for a retail position. The role involves acting as the face of Sunrun in a designated partner retail store, building relationships, and educating potential customers on renewable energy and storage solutions. The successful candidate will have strong communication skills, technology skills, resilience, self-motivation, and passion for the mission. Sunrun offers a full benefits package, competitive sales commissions, and opportunities for career advancement. The top performers can earn up to $160,000/year.

Food Service Worker

Company: Aramark

Location: Freeport, IL

Posted Jan 23, 2025

The Food Service Worker role at Aramark involves assisting with food preparation, maintaining records, and ensuring high standards of quality and safety. The hourly rate ranges from $15.00 to $15.00, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings plans, and paid days off. Responsibilities encompass preparing food, maintaining cleanliness, adhering to food safety regulations, and coordinating with the manager. The role may require physical demands and use of PPE.

Personal Banker

Company: PNC

Location: Arlington Heights, IL

Posted Jan 23, 2025

PNC is seeking a bilingual Personal Banker for their Arlington Heights South branch in IL. The role involves strengthening customer relationships through proactive sales and service activities, managing customer experience, and collaborating with ecosystem partners to grow customer's share of wallet. The ideal candidate should have accountability, banking knowledge, client loyalty, customer experience, customer service, identifying opportunities, and leveraging technology skills. No degree is required, but 3+ years of experience is preferred. PNC offers comprehensive benefits including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, and more.

SOC Manager

Company: Ascend Technologies

Location: Chicago, IL

Posted Jan 23, 2025

The SOC Manager role involves overseeing Security Operations Center (SOC) operations, leading a team of SOC analysts, and delivering cybersecurity services. Key responsibilities include team supervision, incident response, KPI tracking, and process improvement. The role requires at least 4 years of SOC experience and 2 years of team management experience. Essential skills include excellent communication, organization, time management, analytical skills, and leadership. Preferred skills include experience with Microsoft suite and a relevant degree. The starting compensation is $115,000. Ascend Technologies values diversity, equity, and inclusion, and the role requires commitment to client success, teamwork, integrity, accountability, transparency, and high-quality work in a fast-paced environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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